Forum Discussion

Hero+

Re: Several bugs

This forum is provided by EA but is designed as Player helping Player, in this case we can not do much for you

Contact Firemonkeys support: Get there in game: green ... button at the bottom of the screen; info > online support
Or use the web https://help.firemonkeys.com.au/hc/en-us/requests/new
Or contact support via FB or Twitter, links are at the bottom of the page

3 Replies

65497128
1 year ago
@minicha-em

I did try signaling the problem to Firemonkeys and they emailed me back that:
"You can now get help in-game. We no longer support tickets sent through this system and will close this case. Check to make sure you're running the latest version of the game, then contact support in-game.

To get help, contact customer support through your in-game settings. If you can’t access your game, follow the steps in our article: https://help.ea.com/help/mobile/get-help-for-ea-mobile-games/
Choose the Sims FreePlay link in the article for more info about in-game help resources."

So yeah... I informed EA. Anyone else experiencing same bugs?
minicha-em
Hero+
1 year ago
Heard of all of them but as players like you

we can do what you yourself can do, nothing more

maybe give some useless tips that have already been tried and failed

log in, log out

hard close, restart

shut device off, wait 2 min, start device

load game to different device, preferable to different OS (if you use Apple, load to Android - if you use Android load to Apple)

delete/reinstall

switch connection, wifi, 4G 5G cellular etc

this is something support needs to handle as we as players can not help you

and yes, we are as annoyed with support as you are

this is not something we can handle, without breaking ToS
rika920
1 year ago
I am and I contacted Firemonkeys and was give a similar response. I've also deleted, reinstalled the game and tried the steps the other user recommended- to no avail...