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Anonymous's avatar
Anonymous
11 years ago
Solved

Missing DLL sims 4

I got the error sign and downloaded the Microsoft and so I downloaded and installed the appropriate redistributable package from Microsoft, but I don't know where to go from there? It tells me to restart my computer and other then that I have no idea what to do!
Sorry I'm using my mums computer and not massively versed in it
pc

17 Replies

  • Hroun_88's avatar
    Hroun_88
    11 years ago

    So the game is still giving errors when trying to load it? Could you write the error here please, if so? 🙂

  • Anonymous's avatar
    Anonymous
    11 years ago
    Yes it says msvcp120.dll is that enough info? So when it first said that I downloaded the stuff the forums on EA told me to, but I have no idea how to make it work! So now it just still says the same error despite installing the Microsoft stuff
  • Hroun_88's avatar
    Hroun_88
    11 years ago

    Do you know if that operating system is 32bit or 64bit? And did you install the appropriate vcredist?

  • Anonymous's avatar
    Anonymous
    11 years ago
    Yes it is a 64bit, and I installed the appropriate one. I just didn't know what to do after that? Should it automatically change my computer and therefore make it so I am able to play the game (sorry I probably am not making much sense, I'm not massively skilled at computers especially ones that aren't mine)
  • Hroun_88's avatar
    Hroun_88
    11 years ago

    Could you go to the directory "C:\Windows\SysWOW64" and search for "msvcp120.dll" in there by using the search box at the top right of the window?

    If the file is not found, try reinstalling the vcredist_x64 again, restart the PC and let me know how it goes. 🙂

  • Anonymous's avatar
    Anonymous
    11 years ago
    I'm probably going to sound like a major idiot but I don't know how to get to the directory at all. That's one of my biggest issues! I'm so sorry I'm struggling so bad haha
  • Hroun_88's avatar
    Hroun_88
    11 years ago

    Okay, go to Computer in the start menu and open it. Double click Local Disk, then the Windows folder, and then SysWOW64 folder. Windows may pop up with a warning about editing the files in these folders. Don't worry about that, just be very sure not to move or delete anything in these folders.

    At the top right of the window itself will be a search bar, type in msvcp120.dll and wait a minute for it to search. If it states that there are no results, then vcredist_x64 did not install correctly.

  • Anonymous's avatar
    Anonymous
    11 years ago
    Okay fabulous Thankyou! I did this and it found 1 result: msvcp120_clr0400.dll

    Is that the right result?
  • Hroun_88's avatar
    Hroun_88
    11 years ago

    Unfortunately not, try to reinstall the vcredist_x64, by right-clicking "vcredist_x64.exe" and "Run as administrator", restart the PC and try to search for the file again, let me know if the file is there afterwards. 🙂

  • Anonymous's avatar
    Anonymous
    11 years ago
    Okay I did that, and it comes up with the same thing it always done.
    It's the Microsoft Visual c++ 2013 redistributable (x64) screen that says modify setup. The only three options are: repair, uninstall and close. I always click repair. Each time it says restart your computer to use this and I do so and then open origin to play the game and it comes up with the same error message all over again!

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