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CMeki's avatar
CMeki
Hero (Retired)
8 years ago

Re: Sims 4 keeps crashing after installing cats and dogs

Hi @xdsadistic

Do you get an error or does the game just crash?

Try updating your graphics driver. You have both a graphics card and an integrated graphics chip, make sure to use the Nvidia card, and update that.

https://sims4.crinrict.com/en/2014/09/graphics-cardintel-chip-dual-systems/

(your intel chip meets the minimum requirements but you should be able to play the game on higher settings with the nvidia card, and cause less problems)

You can also try removing the Mods folder all together just to make sure thay have nothing to do with it. Like copy it to the desktop for the time being 🙂

Good luck!

4 Replies

  • Anonymous's avatar
    Anonymous
    8 years ago

    Hi, I have the same problem, my game keeps crashing at random points whenever I play and it's really getting annoying. My DxDiag is attached, I hope someone can help me, thanks! 🙂

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 years ago
    For some reason your DxDiag are not complete. Please try again.
    Your Graphics driver is a bit old try updating that first.
  • Anonymous's avatar
    Anonymous
    8 years ago
    @jpkarlsen wrote:
    For some reason your DxDiag are not complete. Please try again.
    Your Graphics driver is a bit old try updating that first.

    Hi, here's another DxDiag, I hope it's complete now 🙂

    How do I update my Graphics driver? 

  • jpkarlsen's avatar
    jpkarlsen
    Hero (Retired)
    8 years ago
    Visit NVidia.com click Drivers | Geforce drivers.

    You are a bit low on free space on your C: drive. Make sure you install new programs to your D: drive to not run out of space on C:.
    There isn't that much free space on D: either Maybe look into freeing some space by deleting some things you no longer use or look into a new HD possibly a bigger HD to replace your C: drive 160GB isn't much.

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