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puzzlezaddict's avatar
puzzlezaddict
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5 years ago

Re: Screen Freezing (SIMS 4 PC-Windows)

@Neko_Army1031  As a test, please try playing in a clean user folder.  Move your entire Sims 4 folder out of Documents\Electronic Arts, and when you launch the game, a new folder will spawn with no content.  (Your saves and other content will be in the folder you've moved but temporarily not read by the game.)  Don't add anything to this folder yet; just see whether you have the same problem in a new save.

If you still get a crash, please run a dxdiag and attach it to a post.

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

If the new save runs fine, you can start adding your mods and other content to the new folder in batches.  Test each time; if one batch reintroduces the issue, you'll need to split those files and retest until you find the problem.

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  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    5 years ago

    @Neko_Army1031  Please start with a couple of basic checks on your Windows system files:

    • Hit Windows key-X
    • Choose either “PowerShell (Administrator)” or “Command prompt (Administrator),” whichever option is offered
    • Inside the window that appears, copy and paste “DISM.exe /Online /Cleanup-image /Restorehealth” without quotes into the window, and enter
    • The system will start validating soon. If it throws an error, please list it here
    • After it reaches 100%, hit Windows key-X again
    • Again, choose “PowerShell (Administrator)” or “Command prompt (Administrator)”
    • Inside the window, copy and paste “sfc /scannow” without quotes into the window, and enter
    • Post the message you receive here

    Restart your computer, hit Windows key-i, select Update & Security, and click the button to check for updates.  If any install, restart again afterwards.

    Now try to play, again with a clean user folder.  If you get another freeze, try again, but this time take your computer completely offline beforehand.  You can sign into Origin and put it in offline mode, then disable wifi and/or disconnect the ethernet cable before pressing Play.

    If that doesn't help either, please try playing in a clean boot.

    https://www.windowscentral.com/how-clean-boot-windows-10

    When you reboot, go through the Task Manager's background processes list shutting down anything that doesn't absolutely need to be running: a number of programs still manage to run in a clean boot.

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