Re: How to fix a white outline around my sims 4 main menu and on loading screen

@gamerluke47  When you play in windowed mode, does the line follow the Sims 4 game window, or does it stay in the upper-right corner of your screen?  Please move the window around to test if you haven't already.

Please also disable Game Mode and Game Bar, both under Windows Settings > Gaming.

And let me know whether GeForce Experience is installed on this computer.  If you have any other software that has to do with gaming, for example MSI Afterburner or Razer Cortex, please list it too.

@gamerluke47  Try disabling the in-game overlay within Origin or the EA App, whichever you use.  Disable any other apps that include overlays too: Steam, Discord, etc.

If that doesn't help, please try playing in a clean boot:

https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd

When you reboot, go through the Task Manager's background processes list shutting down everything that doesn't absolutely need to be running, for example anything from RGB software to MSI Afterburner might still be active.  If you accidentally kill the wrong process and it doesn't restart on its own, simply reboot your computer again.

When you're configuring the clean boot (the instructions in the link above), the one process to NOT disable is the EABackgroundService, which the EA App uses.

@gamerluke47  I'm really not sure what's going on here, to be honest.  Do you have access to a standalone monitor where you could test the game?  Even a TV would do in a pinch; just grab the HDMI cable and plug it into your laptop.