I am also having this problem. I thought it was a graphics driver being outdated, so I updated Windows and updated my drivers. I also play tested with a new SIms 4 folder with no CC. My game is still crashing from this problem. I ran a dxdiag but I believe it states there are no problems found. I attached it below. Any other suggestions?
Attached is my dxdiag
@Shelbiz2000 It looks like you've forced Sims 4 to run in DirectX 9 mode. Does it work better in DX11 mode? Please undo whichever setting is forcing DX9 and let me know.
If you get another crash, please look for new errors in the Reliability Monitor. Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day. Today is on the right.
Look for an error that happened at exactly the time of your most recent attempt to play Sims 4, specifically in DX11 mode. If you find one, double-click it to see more details, then copy that info and paste it into a reply here. If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.
Source
The Sims™ 4
Summary
Stopped working
Date
11/23/2024 6:44 AM
Status
Report sent
Description
Faulting Application Path: D:\The Sims 4\Game\Bin\TS4_DX9_x64.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: TS4_DX9_x64.exe
Application Version: 1.110.311.1020
Application Timestamp: 67254670
Fault Module Name: TS4_DX9_x64.exe
Fault Module Version: 1.110.311.1020
Fault Module Timestamp: 67254670
Exception Code: c0000005
Exception Offset: 0000000001912b2e
OS Version: 10.0.26100.2.0.0.256.48
Locale ID: 1033
Additional Information 1: a286
Additional Information 2: a286202c0e8fa891f0dd275c61875b58
Additional Information 3: 3de5
Additional Information 4: 3de5b64c45e8fbd414f8d67b0a0db400
Extra information about the problem
Bucket ID: fe318ad02f2e87907c1ae68c0bf284cc (2025184471626712268)
@jstaxxkey What issue are you having? Please describe it in detail. All I can tell from this information is that Sims 4 crashed at some point, not in what context. And if you use mods or custom content, please test with your Mods folder removed and let me know whether it helps.
Please also run a dxdiag and attach it to your reply.
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
Community Manager
