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Re: Sims 4 crashing after 22 october 2024 update

I am also having this problem. I thought it was a graphics driver being outdated, so I updated Windows and updated my drivers. I also play tested with a new SIms 4 folder with no CC. My game is still crashing from this problem. I ran a dxdiag but I believe it states there are no problems found. I attached it below. Any other suggestions? 

4 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    9 months ago

    @Shelbiz2000  It looks like you've forced Sims 4 to run in DirectX 9 mode.  Does it work better in DX11 mode?  Please undo whichever setting is forcing DX9 and let me know.

    If you get another crash, please look for new errors in the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

    Look for an error that happened at exactly the time of your most recent attempt to play Sims 4, specifically in DX11 mode.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

  • jstaxxkey's avatar
    jstaxxkey
    8 months ago

    Source
    The Sims™ 4

    Summary
    Stopped working

    Date
    ‎11/‎23/‎2024 6:44 AM

    Status
    Report sent

    Description
    Faulting Application Path: D:\The Sims 4\Game\Bin\TS4_DX9_x64.exe

    Problem signature
    Problem Event Name: APPCRASH
    Application Name: TS4_DX9_x64.exe
    Application Version: 1.110.311.1020
    Application Timestamp: 67254670
    Fault Module Name: TS4_DX9_x64.exe
    Fault Module Version: 1.110.311.1020
    Fault Module Timestamp: 67254670
    Exception Code: c0000005
    Exception Offset: 0000000001912b2e
    OS Version: 10.0.26100.2.0.0.256.48
    Locale ID: 1033
    Additional Information 1: a286
    Additional Information 2: a286202c0e8fa891f0dd275c61875b58
    Additional Information 3: 3de5
    Additional Information 4: 3de5b64c45e8fbd414f8d67b0a0db400

    Extra information about the problem
    Bucket ID: fe318ad02f2e87907c1ae68c0bf284cc (2025184471626712268)

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