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puzzlezaddict's avatar
puzzlezaddict
Hero+
8 months ago

Re: Re: SIMS 4 CRASHING ON LAUNCH OCTOBER 2024

@TheRealLifeSim98  Your dxdiag doesn't show any obvious Sims 4-related issues, so I'd like some information from the Reliability Monitor.  Hit Windows key-R and enter "perfmon /rel" without quotes, and you'll see a chart of errors and updates with a column for each day.  Today is on the right.

Try again to play Sims 4, let it crash, and look for an error that happened at exactly this time.  If you find one, double-click it to see more details, then copy that info and paste it into a reply here.  If you don't see a new error, check back in an hour or so—the Reliability Monitor doesn't always update right away.

8 Replies

  • TheRealLifeSim9's avatar
    TheRealLifeSim9
    8 months ago

    Faulting application name: TS4_x64.exe, version: 1.110.294.1020, time stamp: 0x671acc0a
    Faulting module name: VCRUNTIME140.dll, version: 14.40.33810.0, time stamp: 0x119a1ae6
    Exception code: 0xc0000005
    Fault offset: 0x00000000000111fb
    Faulting process id: 0x0x4D00
    Faulting application start time: 0x0x1DB2CBBE2D105B9
    Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
    Report Id: adac23de-baca-421d-9977-a4dbdc10cc5d
    Faulting package full name:
    Faulting package-relative application ID:

  • Right4ngle-lurks's avatar
    Right4ngle-lurks
    Rising Rookie
    8 months ago
    @TheRealLifeSim98 Looks like Microsoft Visual C++ is failing.

    You can try Windows Update (Start > Settings > Windows Update) to see there are updates available for Microsoft Visual C++ runtime library, or manually download (and install/repair) the latest Visual C++ redistributable from microsoft.com.
  • TheRealLifeSim9's avatar
    TheRealLifeSim9
    8 months ago

    i've tried but no avail

    Faulting application name: TS4_x64.exe, version: 1.110.294.1020, time stamp: 0x671acc0a
    Faulting module name: VCRUNTIME140.dll, version: 14.40.33816.0, time stamp: 0x7d65c186
    Exception code: 0xc0000005
    Fault offset: 0x00000000000111fb
    Faulting process id: 0x0x115C
    Faulting application start time: 0x0x1DB2D59E3F3C45C
    Faulting application path: C:\Program Files\EA Games\The Sims 4\Game\Bin\TS4_x64.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\VCRUNTIME140.dll
    Report Id: 6a58bed8-3ec0-473e-a987-efc50e75fab0
    Faulting package full name:
    Faulting package-relative application ID:

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 months ago

    @TheRealLifeSim98  As mentioned, the file is a component of the 2015 and newer VC++ runtimes, which Sims 4 uses.  So please uninstall your current versions and install fresh copies.  (This is more thorough than simply updating.)  Hit Windows key-i, select Apps, scroll down to the Microsoft Visual C++ Redistributables, click on any version from 2015 or later, and select Uninstall.  Don't touch the older versions.  You can download the newest runtimes directly from Microsoft:

    https://docs.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170

    You'll need both the x86 and x64 versions of the 2015-2022 runtimes, but you can skip the ARM version, which is for a different class of device.  Restart your computer after installing and before trying to play.

    Please continue to test without mods or custom content, at least for now.

  • TheRealLifeSim9's avatar
    TheRealLifeSim9
    8 months ago

    Thank you after further investigating i found that i didn't have a certain setting on my windows updates ticked since then my game has worked perfect 

    Thanks 🙂 

  • Tana6994's avatar
    Tana6994
    8 months ago

    What was the setting?! 

    I'm having the same issue and I've tried everything I can think of!

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    8 months ago

    @Tana6994  Did you try reinstalling the VC++ runtimes, as described in post 4?  If not, please do so now.

    If that doesn't help, please either confirm that you're seeing exactly the same error (not just the crashing, the error code itself), or else let me know what you do see when you try to play.

  • TheRealLifeSim9's avatar
    TheRealLifeSim9
    8 months ago

    On windows update i didn't have updates for other windows products ticked, when i did i had about 4 updates

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