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Re: all my progress is gone

@Linneamillie  Can you manually move the saves into this folder?  If not, please let me know, and also let me know where exactly your svaes are located, as in, list the file path you find under Properties > General.

OneDrive syncing actually causes more problems than it solves, so unless you have a specific reason to use it, I'd suggest at least considering stopping the syncing altogether.  Let me know if you want help with this.

Either way, please make a backup of your saves and Tray folders, right now.  When OneDrive is trying but failing to sync, it can sometimes delete files.  The safest place for your backup would be an external device, but you can put it elsewhere on your computer if you want, just not inside Documents.

10 Replies

  • Linneamillie's avatar
    Linneamillie
    3 years ago

    I am at school right now but i will backup my saves and everything. How do i stop using Onedrive for the sims save files?

    thank you for the help!

  • Linneamillie's avatar
    Linneamillie
    3 years ago
    @puzzlezaddict i have now backed up my content, i have it in new zipped files on my computer. I would like to stop syncing to one note all together as it just seems to be trouble. Could you help me with that and could i get my old saves in there stil?
  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Linneamillie  First, please let me know what the default location of Documents is.  You can find it by opening Command prompt (search for it) and entering this:

    reg query "HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders" /v "Personal"

    Please post the result.

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Linneamillie  You did this correctly.  The first step here is to move the default location of Documents out of OneDrive and into C:\Users\Linne\Documents (or Dokument, if that's the folder already present).  Here's how to do so:

    https://www.elevenforum.com/t/move-or-restore-default-location-of-documents-folder-in-windows-11.8708/

    After you've done so, run the command again to confirm that the file path has changed correctly.  If it hasn't, stop here and let me know.

    Once you've done that, restart your computer and see what folder Sims 4 is using, in the same way as before.  It should now be reading C:\Users\Linne\Documents, but if it's not, stop here.

    Make absolutely sure you have backups, in a safe location, of everything critical before you change any OneDrive settings.  You can tell OneDrive to stop syncing the contents of Documents:

    https://support.microsoft.com/en-us/office/choose-which-onedrive-folders-to-sync-to-your-computer-98b8b011-8b94-419b-aa95-a14ff2415e85

    Or you can unlink OneDrive entirely:

    https://support.microsoft.com/en-us/office/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0

    It's up to you.  Either way, you may need to pause syncing and/or cancel the current sync before OneDrive allows you to make other changes.

    https://support.microsoft.com/en-us/topic/4885c27e-3d89-4d69-be75-2646c71367d3

    Finally, move the saves and Tray files you backed up into their respective folders within C:\Users\Linne\Documents\Electronic Arts\The Sims 4.  Confirm that's the exact file path you're opening and that you're not still opening the OneDrive folder.  To make sure you're opening the right folder, you can click This PC in a File Explorer window, double-click the C drive, and open Users > Linne etc.  These files should now appear in-game.

  • Linneamillie's avatar
    Linneamillie
    3 years ago

    Okay, so i tried to do the first step. It was pretty hard to understand as im not used to doing technical tuff lol. But i hope it was done correctly. 

  • Linneamillie's avatar
    Linneamillie
    3 years ago

    I GOT IN!!!! EVERYTHING IS THERE! omg im so happy i cant breathe. Im so thankful for your help! you literally saved me . Thank you sooo much, i hope you know how much you help people and how thankful we are for the help. Im going to go play now, thanks again(:

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    3 years ago

    @Linneamillie  I'm really glad to hear it.  Please enjoy your game, and I hope everything continues to go smoothly.  (Best to make the occasional backup just in case anyway.)  If you run into any more trouble, you know where to find me.

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