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SimSeeker's avatar
SimSeeker
New Vanguard
2 years ago

Re: [CURRENT ISSUE] Sims 4 saves/user content disappearing (PC)

Hello,

I always save my games before I close my laptop. I did that last night. But when I went into my game a few minutes ago, it did not save what I saved last night. I do remember adding some rooms and adding some careers with new households, but those did not show up. Neither did MC Command Centre. I do have the extension file that is the last one that l played. How do I fix this issue?

I tried to add the files in the attachment, but it is an "Unsupported extension type". So here is (or are) the name(s) of the extensions that I want to save. Slot_0000001e.save,ver2 at 1:07 a.m. There is also the same file with ver3 at 1:06 a.m. and one that is ver4 at 12:59 a.m. And I tried to recover it through the game, but when I do, none of my households show up when they are supposed to on the lot.

Another update, I recovered the household through repairing the EA app, but I still don't see any changes to the lot that I made. That reverted back to the lot that was originally in the game before I changed it. Now what do I do?

Another update: I had to redownload most of my mods because I have noticed that whatever update it was, Most of my mods were effected. I am wondering how to protect my mods from future updates. But I still want the original issue of how to fix my saved file to be answered as well.

6 Replies

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @SimSeeker  I've merged your post with the master thread for disappearing saves and other user content.  Please see the first post on page one.

    For the saves ending in .verx, you can recover those manually by renumbering them and deleting the .verx extension, so they end in .save .  Make sure the number is still eight-digits long and that there are no other characters.  You would normally be able to recover them in-game too, but that only works if the main save is also present.  For example, if Slot_00000008.save has disappeared, Slot_00000008.save.ver2 won't be listed anywhere to recover either.  So the manual method is the only approach in that case.

  • SimSeeker's avatar
    SimSeeker
    New Vanguard
    2 years ago

    Hello,

    I did delete the .ver(X) but now the files have Slot_(numbers)e(number).save. Should I try that in the game?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @SimSeeker  For a save to appear in the game, it needs to have the format Slot_followed by an eight-digit hexidecimal (0 to 9, a to f) number followed by .save .  Any other format will be ignored.  Here are examples of proper save names:

    Slot_00000002.save

    Slot_0000000c.save

    Slot_00000018.save

    If your saves have extra numbers in them, remove the numbers.  And make sure each save has its own unique number so you don't accidentally erase a duplicate.

  • SimSeeker's avatar
    SimSeeker
    New Vanguard
    2 years ago

    Hello,

    I got in. I can see that it worked, but I can't get into that household. Today I was just getting all the mods back in. But I have to figure out which of the mods isn't letting me in for now. I did get a Better Exception UI warning. I will use that to see what mods need to be deleted again.

  • SimSeeker's avatar
    SimSeeker
    New Vanguard
    2 years ago

    Hello,

    Should I delete the last 0 and then replace those with a 1 or two or something like that?

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    2 years ago

    @SimSeeker  For the save names, either Sims 4 can detect the save or it can't.  So if you see the saves at the Main Menu, you've named them correctly, and naming them something else won't help them load.

    For the loading issue, try choosing a different household, using Load Game rather than Resume.  If you can load that other household, play with them for a bit, then try switching back to your main household.  This works some of the time, though not always, so it's a good place to start.

    If this doesn't help, test without your mods, and if you still can't load your main household, please post in Game Issues (for a modless save) or Mods & CC Issues (for a save that was previously modded).  Either way, you'll get better help over there.

    https://answers.ea.com/t5/Game-Issues/bd-p/the-sims-4-game-issues-en

    https://answers.ea.com/t5/Mod-CC-Issues/bd-p/the-sims-4-game-issues-mods-en

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