Re: Permanent lag every game

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@unogobangbang wrote:

Playstation has rolled out the ability to change your online ID name today and it has caused alot of problems and outages.

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My problem started yesterday so i do not believe its related

And plus every other game i play works perfect with no lag apex is the only one so it has to be a problem with the game

2 main problems with lag in Apex is that there is no regional lock, im in uk and my region by default is set to US Salt lake city. Every thime i log in to game i need to change it back to london in data center. Second issue and i think its the major one.,there is no latancy limitation, so allot of players with high ping just lags the servers. There should be max 150 ping cap. 

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@DrNoobster wrote:

2 main problems with lag in Apex is that there is no regional lock, im in uk and my region by default is set to US Salt lake city. Every thime i log in to game i need to change it back to london in data center. Second issue and i think its the major one.,there is no latancy limitation, so allot of players with high ping just lags the servers. There should be max 150 ping cap. 

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These may be problems but neither one is the reason why im lagging. Still wondering how this started for me out of nowhere and why it doesnt go away

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@DrNoobster wrote:

2 main problems with lag in Apex is that there is no regional lock, im in uk and my region by default is set to US Salt lake city. Every thime i log in to game i need to change it back to london in data center. Second issue and i think its the major one.,there is no latancy limitation, so allot of players with high ping just lags the servers. There should be max 150 ping cap. 

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Are you playing while on a VPN? Is your console from North America?

This same problem my friends got it.I bought my ps4 in uk store.My friends that I play with lives in a few different Eu countries and they have the same problem.By default region set to salt lake city.In the past I was admin for Battlefield 2 private server for 4 years and I know how servers works and the lag issue.Thanks 

@ShadoWawker  @DrNoobster 

Have you tried any troubleshooting from your end at all? The team is aware of some server stability issues like being in slow motion at the beginning of games and committed to improve server quality overall, however some steps below might be able to fix it from your end with just a few easy adjustments to your network. If you know how to log into your router's admin panel there should be a section to enter ports listed for Apex Legends. There is also QoS (Quality of Service) on router settings where you can designate gaming as a priority for your bandwidth in case you're also streaming or using other devices in the household.

Basic Connection Troubleshooting

https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

Port Forwarding

https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

@EA_Blueberry I can't help but notice, in most of your replies to people with issues, you recommend that they should take steps to fix the problems themselves. You can't legitimately have a hundred thousand reported problems and think, "Well our * is perfect. Must be something on your end." Like, * sake. Really? Why is Apex literally the only game where the player has to fix their problems instead of the company making money?

@brokencasanova If the issue is a local one, then local steps need to be taken. We're not dismissing the idea that there may be server-side issues - they do happen - but equally the possibility of there being a local or network issue shouldn't be ignored.

There are definitely times when we'll get a huge wave of reports for a game and it'll be clear that it's not a local issue, but this doesn't seem to be one of them. 

However that also doesn't mean that there isn't an issue on our end, and having sample accounts who have verified that troubleshooting is ineffective will be very helpful, if that's the case. 

@EA_David That seems incredibly unlikely, as I can barely find anything with an EA response that's legitimately problem solving. I built an entirely new PC specifically to play this game on release and have had nothing but problems since Day 1, whether it's the audio having a near 30 second delay, or players slideshow teleporting across the screen because for some reason the 42 ping, 0% packet loss server I'm playing on says my connection is bad. I can play over a dozen online games at any point in this week and not have a problem until I try and play Apex, and me having to go into my command console, router settings, game properties and forcibly tweak something that I shouldn't have to do in the first place is *, plain and simple. This game is unplayable for too large of a portion of people, for everyone at EA to just kick back and ask "Well did you make sure your computer is plugged in?" I'd rather be on hold with Dell for 12 hours then to be treated like we've never played any sort of online game before. This is a joke.

@brokencasanova 

Our intention is never to point a finger at the player as the root of the problem and like @EA_David touched up on we want to rule out any local issues which can help us identify the issue easier if it's coming from our end. This is all part of the info gathering process, but I can see how my previous replies can always be interpreted like that.

If you're on PC I've seen strange workarounds like this one where making a slight change in Killer Control Center eliminated the lag and rubberbanding. I've seen players fix lag or trouble connecting by updating the firmware in their router or by even switching to bridge mode after they were constantly getting code errors.

Some routers stay in warehouses for a while or have certain ports closed off by default. We have them listed in the article I replied on the previous page if it's something you haven't taken a look into yet if all other workaround fixes here aren't eliminating the lag.

We're here to troubleshoot if you're down and always appreciate any help from the community in the process. 👍