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5 Replies

  • Matrix_Queen's avatar
    Matrix_Queen
    6 years ago
    @EA_Blueberry I am in Africa so i use European servers usually Belgium(all three GCE), Frankfurt 1, Amsterdam or London
    I recently reinstalled it currently waiting for it to finish downloading. I didn't want to as there was a 95% chance of me never reinstalling again after deletion. I have tried all troubleshooting steps multiple times and no avail
    I will let you know if it still happens once the download is complete
  • Matrix_Queen's avatar
    Matrix_Queen
    6 years ago

    I am still stuck in matchmaking. I have tried the basic troubleshooting and other given solutions from other posts and nothing has worked. It has even gotten worse, I can't enter training mode or any game mode; characters, weapons and the skins are pixelated or look holographic as if it's not downloaded fully. Starting up for a game will sometimes cause a reservation time out. I have also tried partying up and it only worked twice. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Matrix_Queen 

    What exactly have you tried from other posts?

    Have you tried changing your DNS settings to 8.8.8.8 and 8.8.4.4.? We've seen a lot of players fix strange connectivity issues by swapping to or from Google/CloudFlare.

  • Matrix_Queen's avatar
    Matrix_Queen
    6 years ago

    This is probably not helpful at all but I don't remember what I did plus this was weeks ago, idk. 

    I tried changing the DNS setting anyways and nothing has changed 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @Matrix_Queen 

    Are you on a wired or WiFi connection and would you be able to private message me UO Trace results from the program that can be downloaded from our site here: 

    https://help.ea.com/en/help/faq/connection-troubleshooting-basic/

    Are you familiar with opening up ports under your router's admin panel? It's possible the router has some ports blocked by default that need to be opened up for Apex Legends servers.

    Port Forwarding

    https://help.ea.com/en/help/faq/opening-tcp-or-udp-ports-for-connection-issues/