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EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

Re: Xbox turns off automatically while playing Apex legends

Hey, @SERPENT_DESCEND 

That's very concerning to hear and hopefully this isn't happening anymore. If it is though, can you let me know of the following:

  • Do you have the game installed on an external hard drive?
  • Is your internal/external hard drive full on space?
  • Have you tried reinstalling the game?
  • Have you tried power cycling the console?
  • What power setting do you have enabled on your Xbox One?

Power Cycle the Console

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.

4 Replies

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  • CrashYabi's avatar
    CrashYabi
    6 years ago
    @EA_Blueberry Hey, Im having the same problem, everytime I try to play Apex Legends on my Xbox One S it freezes about 4 minutes after starting the game, then it turns my Xbox off.
    Its not installed on an external hard drive.
    I've tried everything you recommended even went and bought the disk, deleted the game and factory reset my Xbox, just to reinstall it through the disk, and still everytime I start it up, my xbox gets turned off. Please help
  • Madeulook71's avatar
    Madeulook71
    5 years ago

    I have an Xbox X and it cuts off everyone I try to play Apex. This is the only game it does this to. I unplug power cable, wait 30 seconds and TRY again. And it still cuts off. It takes about 3 times of doing this to hopefully get in a game. Didn't start doing this until Season 8. So what gives. Cause this is total BS. 

  • Ragnathrok's avatar
    Ragnathrok
    4 years ago

    I’m also having the same issue every time I am in a game of apex I restarted everything and factory reset it and redownloaded and I’m having the same issue

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