Forum Discussion

Seasoned Ace

7 years ago

Xbox turns off automatically while playing Apex legends

Product: Apex Legends Platform:Microsoft XBOX One Please specify your platform model. Microsoft Xbox One What is your gamertag/PSN ID/EA Account name? Cannibal7052 Please provide your squad mates...

EA_Blueberry

Community Admin

7 years ago

Hey, @SERPENT_DESCEND

That's very concerning to hear and hopefully this isn't happening anymore. If it is though, can you let me know of the following:

Do you have the game installed on an external hard drive?
Is your internal/external hard drive full on space?
Have you tried reinstalling the game?
Have you tried power cycling the console?
What power setting do you have enabled on your Xbox One?

Power Cycle the Console

Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

Plug the console power cable back in.
Press the Xbox button on your console to turn on the Xbox One.

Madeulook71

5 years ago

I have an Xbox X and it cuts off everyone I try to play Apex. This is the only game it does this to. I unplug power cable, wait 30 seconds and TRY again. And it still cuts off. It takes about 3 times of doing this to hopefully get in a game. Didn't start doing this until Season 8. So what gives. Cause this is total BS.