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EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Internet is fine. High ping in Apex Legends

@KiwiDraws 

Thanks for giving it a shot. 

Have you had a chance to try changing the DNS on your PS4 to see if that makes any difference at all? I've seen some cases where using a different DNS can help with issues like this. To change the DNS settings on your PS4 follow the steps below: 

1. Open your PS4 Settings and go to Network

2. Select Set Up Internet Connection

3. Choose WiFi or LAN Cable depending on what type of connection you're using

4. Select IP Address Settings (automatic)

5. Select DHCP Host Name (Do Not Use)

6. Select DNS Settings (Manual)

7. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but if there's a different DNS you would rather use instead that's OK as well

8. Select MTU Settings (Automatic)

9. Select Proxy Server (Do Not Use)

10. Choose Test Internet Connection to confirm the changes

Let me know if you're still running into the same ping issues afterward. Thanks!

/Kent

17 Replies

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  • Yeah it didn’t do anything. Looks like the PS4 servers are just trash. But what’s new.

    It’s honestly a shame that I wasted my money on this game just to not be able to connect because of server issues. 

    Anyway thank you for trying to help Kent! But I’m done trying to fix a problem that isn’t solvable. 

    Pass a message along to your high ups though and tell them to fix their crappy servers for apex. Thanks and enjoy the rest of your day. 

  • huyness6's avatar
    huyness6
    Rising Veteran
    5 years ago
    @EA_Kent ive tried this and it wouldn't connect to the internet. i get rubberbanding in 100% of my games now, the lobby screen gets 5 fps and i get red connection errors in all my games too. even at 2am. yet i have no problems with playing CoD or Doom online. just apex. I know you're not a developer at respawn Kent, and I'm sorry if we're sounding like a broken record, but at some point you have to admit the EA servers are messed up and it's not everyone's ISP ☹️
  • @EA_Kent Hello! I have the same problem on my PS5. I have 2-3 games with 39-50 ping and after that I have 1 game with ping 150 and jiggering character. It's unplayable in ranked. I have 300 mb/s speed and I have this problem only in Apex. May be it's a bug? Changing servers not helping.
  • I’m having the same issue but on xbox, servers are saying 30-60ms then as soon as I drop in its immediately 120-150ms. Is there a similar fix to be done on Xbox as with PS4? 

  • mastiffslinger's avatar
    mastiffslinger
    4 years ago

    This needs to be brought up especially after last weekends hack. I have seen this and disconnects since the beginning. Season 0. My ports are forwarded and I have my router configured properly. Btw before changing any settings read up on them. If you are unsure of dns settings go to dns benchmark and run the tool. My routers dns was faster and more stable than any other public offerings. Honestly after all this time I know the people who respond are getting sick of offering the same cookie cutter answers, though probably not as much as we are sick of rubberbanding and terrible connection games. Btw geographically speaking the servers with the lowest ping for me are further away from me. I live in Minnesota and St. Louis is the best ping 50-60 I can get.Iowa which has 4 servers are in the 80’s. Everything else is above 100. 

    To recap the games servers and network are problematic, as shown last weekend. 

  • Arkaya23's avatar
    Arkaya23
    4 years ago
    @mastiffslinger I am having same issue after hacking event first it started in game like you know playing with 80ms and all of sudden 400ping
    but now its every datacenter ingame shows 300+pings
    every other game is fine
    fortnite pubg, warzone every game giving me lower than 100ms
    i started a post one dude replied i guess that i kent but there servers are crappy and even if they are fixing something they are not telling
    it to people . no help so far
  • This isn’t working for me I’m still just pinging too hard to play 

  • Hey I’m actually still having these problems, it says I have 40-70 ping when I load up but as soon as I get into a game it immediately starts to go up to 500-800 ping and all these red symbols pop up and it’s unplayable. I’ve reset my router, changed my DNS settings and still cannot play apex. I play on PC and I do understand that a wired connection is better but my speed test comes outs fine with very little jitter

  • @EA_Kent i tried this and it didn't work. My pong still randomly jumps between 200 and 6000 and I get all 7 red symbols randomly and sometime disconnect from the game. Every time it happens I look at the connection on my opine since it's the same and I have full bars of service and wifi. This problem showed up a season or two ago and it used to be every other game or sometimes I would get a few games with no issues but in season 15 it's every game. In other games pike rainbow six seige and old cods or new cods I have 17 to 20 ping with no issues please help
  • I know this thread is years old but I've been having this issue for over a year and nobody has been able to fix it. I've tried every troubleshooting step suggested by EA, and I play on PC.

  • Im pretty sure somone bugged my game becuase my ping was fine until i started calling out cheaters now im stuck in cheater lobbies and my ping goes from 300-800 ping wich is crazy becuase it didnt do that before i started calling out cheaters ea please explain 

  • @Arkaya23 There trying to crack down on cheaters by placing them in lobbies with other cheaters so they can use them to create a new anti cheat im honestly boutta give up on this game myself i cant stand the fact that i keep getting placed in cheater lobbies and cheaters keep changing my game files
  • Arkaya23's avatar
    Arkaya23
    2 years ago

    I don't think so  to be very honest EA is just a money-hog company they don't care and so-called streamers go check their ping in the performance tab I bet you

    either there ping will be lower than 70 or around 70 in most cases it will be 40 30 like that or either its not on or in some scenarios  it will be more than 200 which is again kind of cheating so it your data will also won't get registered on the server at time other also see you as lag .


    Now they have locked so many of my items like skin quips badges and what not and for that i have even proof filled the cases as well but they don't do anything 

    they just keep replying with  automated message/mail which well have scene once i got 20kills they didn't registered the kills straight after that i kept taking screenshots or replay capture and i got 19 kills  in one match and 3900 odd damage so i should have gotten my 3000 damage badge it still locked just like that so many things so many times they do wrong and i think its on purpose at this point of time on the match making I am playing this game for 4 and half year and believe me here are some screen shots from 2021 2022 2023 if you see the name you will see I got some recording most of them I deleted but I have always got these kind of teammates no matter what . its not like i am showing you only where i did best most of them time almost 95% of time i get team mates from china or Europe on Singapore server and there is no indian server which lead to high ping for me cause routing issue in apex and top of that as i said if its Chinese person than he/she won't speak English or write so i have lost with 15 kills 18 kills you won't believe damn i wrote this much but yeah i am sorry man i am just gonna play cs2 at this point with my buddies and chill