Re: Quiet voice chat

Hey @haaaarryuk. 

If you're still having any trouble with your voice chat can you let me know which platform you're playing on? 

/Kent

Hey @TobiasLarsen2707, 

Is the volume for your voice chat just really quiet? Does your headset have built-in volume controls to balance your voice chat with game volume? If so, can you try bumping up the voice chat side more to see if that makes any difference at all? 

/Kent

I don’t have this option and everyone its really quiet. I tried looking for a “voice volume” or something similar and I couldn’t seem to find anything. It’s fine when I’m with other ps4 players. But with cross plat, pc and Xbox people are EXTREMELY quiet. 

@dandyperson1 

I've seen some similar reports of this happening during cross-play. Are you playing with specific friends on other platforms? 

/Kent

Yeah, I’ve been playing with both PC and XBox friends. I’m hoping the update today will fix it. 

Update: the new update did nothing. 

@dandyperson1 

Thanks for following up. I'm sorry to hear it's still happening. I can pass this along to the team. 

/Kent

Hey @rickylaw86, 

Are these players who are on different platforms? I've seen some recent reports of this happening with crossplay. 

/Kent

Thanks for the details everyone. 

We've sent these reports up to the Apex Legends team for a look. 

/Kent

Hello, I too have similar issues.

I use USB headset, my settings:

System volume: 40%

In-game master volume: 40%

Voice chat volume: 100%

sound effects, dialogue: 100%

music volume: 31%

My in-game volume feels perfect except for the voice chat part, it's incredibly quiet. I have read somewhere that voice chat volume is somehow linked with the system volume and that I should put it on 100% and compensate for it with in-game volume settings. The issue with this is that I'd have to do this compensation in a lot of other games, browsers and applications. I wanna lie and say my work depends on it or something but the reality is that I'm simply too lazy to do all that work for voice chat.

Is there another way to fix this?

Thanks in advance

Hey @cr4zy4pple, 

At the moment I haven't heard about any workarounds that can help with this. From other reports I've read it seems like it's sometimes intermittent. The team is working on getting this fixed, but unfortunately I don't have a time frame on when it might be resolved. Hopefully it will be sorted out soon. Thanks for being patient with us on this. 

/Kent

As work-around I've tried to make game's volume in Windows Mixer at 100%, then master volume to 100%, then soundeffects, dialogs and other at 20–40%, and voice chat at 100%. So, everything in-game at lower and voice chat at full level. But… as a side-effect EA clip at launch is not included in sound effects somewhy, and its volume always 100%, be careful with your ears.

Seems like people in in-game voice chat can barely hear me, and I can BARELY hear them too. This is even after I've done aggressive volume changes to make voice as loud as possible in-game. It seems like many people have this issue. I am on PC playing cross-platform

Audio settings attached

This is still a major issue, cross platform. My friend says it sounds like I keep pulling the mic away from my face. We are trying to come back to Apex because we are sick of the issues in COD...but now we can't even hear each other ...

same here pc

Still having this issue as well. Have to keep adjusting my whole audio setup just to hear my teammates in Apex. Kinda annoying when you're solo queuing or playing with people you can't Discord with.

Hey everyone,

This issue is something the Apex Legends team is still working on. Unfortunately I don't have any details on when it might be resolved, but hopefully it's something that can be fixed soon. 

Thanks for your patience on this while it's under investigation. 

/Kent

Any updates on the situation? Any acknowledgments?

It’s still doing this for me do you know how to fix it?