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Community Manager

Re: My Apex Account was Banned due to someone Hacking it and Cheating on it

You will need to speak to our Terms of Service team in relation to any ban @GoopFPS.

Click Contact us at the top of any page on EA Help.
Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
Choose your platform.
Select Manage my account, then Banned or suspended account.
Fill out any other details below.
- For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
Click Select contact option.
Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

SM_Marshy
5 years ago
The same thing just happened to my Wife’s account. We were out of town on vacation. When we got back home she logged in and half of her friends list was deleted, key bindings were changed, and there was a message saying that she was logged into another device. Figured it was just a bug so she fixed everything last night. Same thing happened this morning so she changed her password and turned on 2 step verification. Tried to play a game and her account is now banned.

After doing research on this site and every other forum I can find just to read that countless people are not getting their accounts back, I’m really hoping that ToS lifts the ban. It’s crazy for EA to punish victims of THEIR security faults!
SM_Marshy
5 years ago
@SM_Marshy And if you copy and paste the “contact tos” reply I’m going to lose my mind.
EA_Darko
Community Manager
5 years ago
Hey @SM_Marshy for issues such as this you will need to speak to our TOS team using the steps I shared above.

Darko

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