Forum Discussion

Not applicable

5 years ago

Solved

Unable to reset password

Hi, I go to login to Apex and it comes up with a 'Reset your Password' request. The password reset email has been sent to an email address that isn't mine. Im pretty sure this email address belongs to a Former foster child of mine Zac Ainge by looking at the first 2 letters shown but unfortunately Zac is no longer with us so retrieving this password reset is impossible. Is there anyway to change this email & use the email my account is set up with [edit: email address removed].
thanks for your help

[CM - updating thread title for search results]

EA_Kent
5 years ago
Hi @Whykikkamookow,

Thanks for reaching out about this!

I'm afraid that we aren't able to help with account issues here on Answers HQ. It would be best to get in touch with the EA Help team so they can take a look at the account and see if the email can be updated.

You can find more info on how to set up a case with them at the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer.

3 Replies

EA_Kent
Community Manager
5 years ago
Hi @Whykikkamookow,

Thanks for reaching out about this!

I'm afraid that we aren't able to help with account issues here on Answers HQ. It would be best to get in touch with the EA Help team so they can take a look at the account and see if the email can be updated.

You can find more info on how to set up a case with them at the EA Help website. You can also speak with them over Twitter or Facebook instead, if you prefer.
DustyF74
Not applicable
5 years ago
@Whykikkamookow It's not just you. The "We just sent a password reset email to as ******@yahoo" has NEVER been an email of mine. It feels like we are being scammed.
EA_Kent
Community Manager
5 years ago
Hey @DustyF74,

If you don't recognize the email address, it's possible that someone else was able to access the account. Please get in touch with the EA Help team as soon as you can so they can take a look and see if they can help you get logged back in.

The links in my earlier post from this thread will help you set up a case with them.