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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Taking forever to load into a match

Hi there, @DeadFed345.

Let's see if we can find out what's causing this. First, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

12 Replies

  • Hi. I get a similar issue in PC. Matchmaking takes too long, not being able to play at all.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @ToxRad 

    Is your game infinitely loading? If so, try these steps:

    • If you're using an Nvidia graphics card, try updating the drivers using the Express method. Then, launch the game from the GeForce Experience.
    • Update your CPU drivers with the instructions here
    • It's possible this is related to Windows Defender. These instructions may help.
    • This could also be related to EasyAntiCheat. Take a look at this fix that worked for another player.

    Let me know what happens. Thanks!

  • I've tried everything you mentioned. Every single option was made, and still I have infinit matchmaking problems, an 70% CPU usage (I dont know if these values are normal).

    I've noticed that, when playing with full squad (three players), matchmaking gets faster.

    In the lobby, it keeps loading the maps, but shows "matchmaking" just like 5 minutes waiting for a match.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @ToxRad 

    Thanks for the response. You're not the first one to mention this happening recently. It's something we're aware of and investigating. Unfortunately, I don't have any other details. If we find out about any possible resolutions, I'll update this thread.

  • Ok, I'll be waiting for a solutions. Thanks for your quickly response.

    BR

  • hey @EA_Aljo  

    So I did what u told me to do and I did get a lower ping but still nothing I should also say that I have a hot spot that I use to play. Any way yeah it didn’t work. Any other suggestions? 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @DeadFed345 

    Do you have a better connection available? Preferably a wired one, but wireless may perform better than that hotspot.

  • Yo @EA_Aljo 

    I do not but I have been playing apex with the hot spot since season 7 of apex and I have never had this problem before 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @DeadFed345 

    I don't recommend you stay on a hotspot, but if that's your only option, I understand. As far as this issue goes, it's one we're aware of and investigating. Should I have some news on this, I'll provide an update here.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @DeadFed345 

    You're very welcome. If you have any other issues, reach out again. Thanks!

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