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Hi there, @DeadFed345.
Let's see if we can find out what's causing this. First, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
hey @EA_Aljo
So I did what u told me to do and I did get a lower ping but still nothing I should also say that I have a hot spot that I use to play. Any way yeah it didn’t work. Any other suggestions?
- EA_Aljo4 years ago
Community Manager
Do you have a better connection available? Preferably a wired one, but wireless may perform better than that hotspot.
- 4 years ago
Yo @EA_Aljo
I do not but I have been playing apex with the hot spot since season 7 of apex and I have never had this problem before
- EA_Aljo4 years ago
Community Manager
I don't recommend you stay on a hotspot, but if that's your only option, I understand. As far as this issue goes, it's one we're aware of and investigating. Should I have some news on this, I'll provide an update here.
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