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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Apex account banned for no reason after launching on Steam for first time

Hey @OG_VSM,

The account ban history on the website shows specific account actions, but won't show every type of ban or suspension, sorry for the confusion there.

If you're just getting back to the game after some time away to find the account's been banned, I'd definitely take a few minutes to go through these security steps and make sure the account's been secured. 

One concern there would be that someone else potentially gained access to the account, so that will help make sure you're the only one in the account before our Terms of Service team reviews this. 

After that point it's just a matter of submitting an appeal so they can review the ban itself. There's a bit more information about that in the link below, but as you mentioned you've already created a case you'll just need to wait for them to investigate at this point. They should reach back out via email as soon as that's finished.

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/ 

4 Replies

  • OG_VSM's avatar
    OG_VSM
    4 years ago
    @EA_Mako Thank you for the response, ive taken the proper action to secure my account before submitting the ban appeal, as you mentioned. Ill patiently wait for a response from the team 🙂
  • dontditchmedan's avatar
    dontditchmedan
    4 years ago

    Did you ever get an answer? I had the same thing happen. I don't even think my account was hacked, but I changed passwords in case. I submitted an appeal, but knowing how God awful EA is to its customers, I am not feeling hopeful. 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago
    Hey @dontditchmedan, if you've already submitted that appeal, you will absolutely receive an answer from the ToS team.

    Please keep an eye out on your email as that's how they'll reach back out once their investigation is complete. Thanks for the patience!
  • poundmuffin's avatar
    poundmuffin
    4 years ago

    I recently went to play when my friends asked me to, I only played it a couple times on release to try. I was also banned and appear to have had no activity on my account (it has like 10 kills and 20  deaths). There was no record of any ban when I looked it up. I sent a request and I have already received a response from the ToS team surprisingly quickly given what others have said on here.

    To my shock they said they were right to ban me, gave no details and referred me to the terms of service. How is this fair treatment? So disappointed with EA and it sucks to be powerless and punished for no wrong doing.

    What are the next steps? I tried to reply but feel with how straightforward of a response I got that it will fall on deaf ears.

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