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0321e0f09166bf1's avatar
0321e0f09166bf1
Not applicable
5 years ago
Solved

Still haven’t received Apex Coins

It’s been since 5/27/21 since I haven’t received them, missing about 4,600. Any ETA as to when this might be fixed?

Have already talked to support and they didn’t offer much assistance and PlayStation support was even less help and told me to ask EA support. 

I don’t want any hassle just an ETA as to when this will be fixed.

  • EA_Mako's avatar
    EA_Mako
    5 years ago

    Hey @jamesrose22,

    There is a bit more activity currently due to the new event today, so those purchases may be taking slightly longer than normal to appear.

    If the coins haven't shown up after 24 hours, please reach out to an advisor so they can look into this further.

    You'll need some additional Proof of Purchase verification, so I'd have those screenshots handy as well.

4 Replies

  • I’m having the same issue right now spent 20$ but didn’t receive them.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey @jamesrose22,

    There is a bit more activity currently due to the new event today, so those purchases may be taking slightly longer than normal to appear.

    If the coins haven't shown up after 24 hours, please reach out to an advisor so they can look into this further.

    You'll need some additional Proof of Purchase verification, so I'd have those screenshots handy as well.

  • I’ve had this issue for almost two weeks now I bought $30 worth of apex coins and still haven’t received them and every support person I talk to can never help me

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