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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
5 years ago

Re: Payment errors and missing money

Hey @qamosu,

If a transaction fails to go through, in some cases that may just appear on your account as a pending authorization. In most cases that can take up to 72 hours to be returned to your account, just depending on the bank.

If it's been more than 24 hours since that transaction and your bank is saying this is not pending authorization and they've sent the funds through, you'll need to reach back out to an advisor with the proof of purchase listed here.

They will need to investigate further as this is not something we're able to review on the forums.

1 Reply

  • qamosu's avatar
    qamosu
    5 years ago

    Hey EA_Mako,

    thanks for your time and for the answer

    at the time of confirmation from the bank and today's contact with the support service, about 48 hours have passed since the payment was made. A customer service representative requested access and verified the payment in the order history. But instead of investigating the source of the problem and taking any further action, I received an answer - please expect a return.

    PC: the bank confirmed that the authorization was successful, the money for the operation was blocked and the payment was made. The bank advised, that is, you need to clarify either with the acquiring bank or with the payment service, what is the problem. The acquiring bank also needs to be specified on the payment service

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