Forum Discussion
9 Replies
- XHelperZ2 months agoHero+
Heya,
Would it be possible for you to share the .dmp file? As indicated in the error, ti shows where they saved the file.
Additionally, could you send over a DxDiag? This gives more information related to your machine making it easier to troubleshoot.
More info on how to provide a DxDiag can be found here: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/ - Goleboy2 months agoRising Novice
how could I share the .dmp file? but heres the DxDiag files
- XHelperZ2 months agoHero+
According to the message the .dmp file should be under this directory: C:\Users\Password\Appdata\Local\Temp
Under the name PACKER_1151703_12552.dmp.It's possible it got deleted, but still worth checking and sending over if possible.
You can navigate to that directory by following these steps:- Press Windows Key + R
- Type in: C:\Users\Password\Appdata\Local\Temp
- Click 'OK'
Once in that directory look for the file called: PACKER_1151703_12552.dmp
I'm not sure if these forums natively support uploading .dmp files, in which case, you'll have to zip them using Winrar or 7zip and attach that.
I'll take a look at the DxDiag to see if I can find anything out of the ordinary, I'll let you know if I find anything.
- Goleboy2 months agoRising Novice
do you have instructions on how I could share it here as when I try to put the save in here it says the file format isn't allowed
- XHelperZ2 months agoHero+
Ah yeah the forums apparently don't support it natively, here are some steps on how to zip the file.
- Open Windows Explorer and navigate to the file
- Hold Shift and Right click the *.dmp file
- Go to "Send to"
- Select: "Compressed (zipped) folder"
It should generate a .zip file, which you should be able to send on the forums.
Here's also a gif illustrating it:
Let me know if you need further help zipping the file or uploading it to the forums!
- XHelperZ2 months agoHero+
-- User reached out per DM's, continuing thread here for visibility --
I've taken a look at the Crash Dump and DxDiag you sent over, and it seems likely caused by 3 things:
- Background software interfering (Usually Overlays or Antivirusses)
- Overclocked Hardware
- Unstable GPU Drivers
Here's a small list of software that could cause this:
- Razer Synapse
- Software with overlays (e.g., Geforce Experience, MSI Afterburner/Rivatuner, AMD's Overlay, Discord's overlay, etc)
- gdipp
- MacType
- d3dgear
- amBX
Probably some other software as well, try closing as many applications you have running in the background that you do not need and turn off as many overlays to see if it changes anything. If you are using an antivirus, then this could potentially also cause this.
If there isn't any problematic software (At least as far as you can pinpoint), then continue to the next question:
Do you have any overclocked hardware? (e.g., RAM, CPU, GPU)
If so, try turning them down back to base clocks and see if that resolves it.Also, when did you start encountering this issue?
Looking at your GPU Drivers, they are recent, but if this started happening after updating your GPU drivers, then it's possible your new GPU drivers might actually be unstable and causing it for some reason. In which case I'd recommend to revert your GPU driver to an older versionIf you need any further assistance, be sure to let me know!
- Goleboy2 months agoRising Novice
Before this I had upgraded my CPU from a Ryzen 7 2700x to a Ryzen 7 5800x, in the process found out that one of my memory sticks went bad so I replace it with a different one. I also tried taking out the stick that I put in and one of the working ones and put the two lefts on the A and C lanes for the RAM, but this had not solved the problem so I put them back in.
- XHelperZ2 months agoHero+
I see, faulty RAM could also explain why this is happening, does this mean you're still using one of the faulty sticks of RAM?
Make sure to test them properly using MemTest86+, information on how to do so can be found here: https://rtech.support/guides/memtest/memtest86/#_topSo make sure you aren't using any bad sticks of RAM at all, and make sure to put them in the correct lanes as per your motherboard manual.
- Goleboy2 months agoRising Novice
would getting new sticks of RAM also fix this problem as my sticks are getting outdated and I am planning on changing them for some that are faster, and I will make sure there compatible with my motherboard.
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