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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
4 years ago

Re: Locked out of Apex (PSN)

@McChris1990 

If you no longer have access to your email address, or don't know what it is, we can try to recover your account.

Please make contact with an EA Game Advisor for assistance with this.

Click the following link to get started: https://help.ea.com/en/contact-us/

Please note the current changes to support: https://help.ea.com/en/help/faq/temporary-changes-to-support-options/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

1 Reply

  • McChris1990's avatar
    McChris1990
    4 years ago

    Thank you for contacting me! Unfortunately I have visited that suggested website multiple times and have called to contact EA over 10 times now to try and provide new information. I have no idea what the answers are any of my security questions, I'd guess I made my EA account many many years ago and even lied about my birthday potentially im not quite sure. So the only answer I can think is to completely remove any EA accounts associated with my Playstation ID so I can start all over again with a new account attached to my email and PSN. If possible I'd like to just change my account linked to my PSN to my current email and recover all my skins that I have received from purchasing the battle pass. Please help I'd really just like to be able to play apex again as I usually do everyday but have now been locked out for a little over a week thank you very much 

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