Forum Discussion

Re: Account hacked and banned

@h7is5syljThey wouldn't tell you "They dont care and wont help you"
There will be an underlying reason as to why the account was banned and if its appealable.
Submit a screenshot explaining how they obtained your account, seeing how they had access to your email & origin password.
Some information had to have been shared or leaked by some sort.

Submit an appeal, explain the situation in detail, as much detail as possible on how this may had happened. and wait for an appropriate response using the links EA_Mako posted.

3 Replies

59600eb6
4 years ago
Well after doing exactly what you just explained multiple times. I am now getting an auto-reply saying EA will no longer answer my appeals. Chatting with customer service about this they basically told me to give up and that my account will be lost forever. So yeah they are telling us users that they legitimately do not care about their customers who have spent thousands on their games and had their account for years. Amazing...
hfjhu4cgt
3 years ago
@59600eb6 did you get any help they did the same thing to me back in november and said the same things
59600eb6
3 years ago
Nope, still banned with no hope og getting it unbanned.