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DiciestCrookez's avatar
DiciestCrookez
4 years ago

Re: Account suspended for 86000 minutes!!

I have also been suspended for 8600 hours yesterday unsure why I haven’t played apex in over 21 hours and when I logged on to play it said I was suspended I haven’t left a match nor done anything wrong and I have sent an email also  @EA_Mako 

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  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @DiciestCrookez,

    If you've sent that appeal through these steps, our ToS team will reach back out once they've had another look over the situation.

    This tweet may also be relevant, though we wouldn't be able to see or discuss any specifics regarding your account or situation via the forums.

    Thanks for the patience while our ToS team is reviewing that for you.

  • DiciestCrookez's avatar
    DiciestCrookez
    4 years ago

    I haven’t broke any rules or cheated I played a game Sunday morning then had to head out it’s been over 21 hours that I have played apex and when I come on it said my account was suspended for 8600 doesn’t make sense to me how can someone be playing a day ago then a day later be suspended 

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @DiciestCrookez
    Penalties aren't always applied immediately after the action takes place.

    Depending on the situation certain penalties may require some additional investigation so the behavior may not have happened immediately before the suspension was implemented.

    The best thing to do would be to file that appeal using the steps above if you haven't already done so and our ToS team will take another look, thanks!

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