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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: unable to connect to ea servers


Under investigation. Accepting as solution for visibility purposes only.

Hey everyone,

Thanks for the posts, we've passed this along to be looked into further.

I see a number of you have mentioned already checking with your ISPs to ensure there wasn't an issue. 

Can you let us know which ISP you're using if you're still experiencing this issue?

Thanks for the patience while we're checking into this!

19 Replies

  • terminos's avatar
    terminos
    Rising Rookie
    2 years ago

    Problem still exist

    My provider is  BEZEQ 

    When I asked them they said no problem but also asked if other players are using same provider, but I have no clue.

  • terminos's avatar
    terminos
    Rising Rookie
    2 years ago

    Just to update my game is back.

    servers running again for me

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 years ago
    Hey @terminos,

    Glad to hear you're back up and running here, thanks for the update!
  • terminos's avatar
    terminos
    Rising Rookie
    2 years ago

    @Ivernthegreatest wrote:

    Did you do anything special to fix it ? as it seems down for me still


    contacted my internet provider (bezeq) again

    and they restarted (or whatever they call it) my connection

    I think at some point the problem was fixed

    but the server list couldn't load until connection flushed 

  • mvxmak's avatar
    mvxmak
    2 years ago

    Hey man I had the same issue since yesterday(btw I'm also from Israel). Just restarted my router and everything working fine, idk what exactly happened either bezeq fixed smth rn or restarting router actually helped, anyway best of luck with that *

  • terminos's avatar
    terminos
    Rising Rookie
    2 years ago

    Well, a few hours has passed and again the same problem.

    no server list at all.

  • upd: it's not working again...
    Kinda tired of this bs, has anyone figured out if it's ea problem or bezeq?

  • terminos's avatar
    terminos
    Rising Rookie
    2 years ago

    @mvxmakServer list updates after bezeq refresh connection (for awhile), so I guess it's bezeq problem.
    I already talked to them a few times, but it's just call center rep, so need to pressure them to move it up the line.
    Better call them too about this so they will find a solution faster.

  • mvxmak's avatar
    mvxmak
    2 years ago

    Is there any way to contact bezeq at night? Cuse I've tried and it says something like their support working until 8 

  • Looks like the only thing that constantly fixing this issue for me is using VPN so I'll probably recommend  ya'll to get a decent vpn for now

  • terminos's avatar
    terminos
    Rising Rookie
    2 years ago
    @IiTzJuzo1 It's not solved. they just refresh the connection and it's ok for a few hours then you can't see server list again.
    did it twice already and it came back after awhile.

    If you speak to them make sure they don't think they fixed it by renewing ur connection, they need to report it forward cuz this issue is above the moked representatives.
  • @terminos ill check tomorrow again and update u,they made sure multiple times that it is fixed,hopefully is
  • Can u update my game (Apex legends)? 


    Because I tried many methods, but they did not work for me 

    Can u help me ☹️