Re: How to get in touch with a community manager?

@OldTreeCreeper 

I understand you're just a community volunteer so I appreciate you taking the time to chat here. 

But is that *really* it. I have been given no reason for my ban, I spent basically my entire 3 disputes literally asking "Why have I been banned so I can dispute the ban", and I can't do anything, not even a Community Manager can help me here?

I'm just banned for as far as I know no reason? It's a bit of a broken system I think.

@KalebT44

As far as I understand it, you would have gotten all available info sent to the email associated with you account.

Sadly, no a cm can't help you, only the TOS team. 

If the tos team have gone through 3 appeals, then unfortunatly the ban is more than likely permanent. 

@OldTreeCreeper 

That's exactly where my issue lies. I've received no information. The infraction history page is blank under 'reason', I spent the three disputes asking *what* my Ban was for so I can dispute it, and now I have absolutely no way to discuss the ban with anyone as I've used up an arbitrary 3 appeals. 

I didn't even get a chance to communicate with anyone, every dispute was me asking a question, receiving "We have investigated, the ban is correct" and then closing the ticket. I had no option but to open another dispute, and another just to continue asking questions. 

I have *no* information on my ban, and now I will *not* get an answer from the TOS team because I've reached out 3 times when *they* closed my tickets on each reply *forcing* me to reach out 3 times to try to get any clarification. 

If there's really no one to actually talk to about this, this is *beyond* insulting and demeaning customer support.