Forum Discussion

Not applicable

2 years ago

Solved

reedemed codes and didn't recieve the coins in game (EA APP)

i redeemed 3 codes giftcards that i bought from egyptgamesstore today and didn't recieve the coins in game and I am using ea app already

I did a try to open my account on steam and still no coins!!!

please help!!!

EA_Illium
2 years ago
Hey @Moham3dOsama

Please see the information in my last post, We are unable to assist with account/order issues here on the forums.

If you have purchased a game or virtual currency from a trusted retailer; Where to buy EA digital download games and virtual currency

Then you will want to reach out to our support with your Purchase Information.

Please Note;

We recommend purchasing our downloadable digital games directly from EA platforms like the EA app, or trusted retailers only.

Unauthorized retailers often offer digital games as “CD keys.” If you choose to purchase an EA “CD key” from unknown parties, you risk buying an unauthorized or illegally obtained product.

EA may disable keys suspected of being initially obtained or distributed by unlawful means.

If you bought an EA digital product from an unauthorized party and your key is disabled, you won't be able to play your game, and we won't be able to help you with it.

Thanks!

6 Replies

EA_Illium
EA Staff (Retired)
2 years ago
Hey @Moham3dOsama

You could try waiting 24 hours for the content to show up. If it does not appear you will want to speak to your retailer for further assistance.

To find more information on where to purchase EA games and currency check out our help article:

Where to buy EA digital download games and virtual currency

Thanks!
Moham3dOsama
Not applicable
2 years ago
I already redeemed the code and the message appears that I received 2150 coins all yours
why do I have to contact my retailer that is not his problem
it's an ea app problem or a company problem!!!
Moham3dOsama
Not applicable
2 years ago
that is not 1 gift card 2150
it's 3 gift cards with 2150 coins and the same problem!!!
Moham3dOsama
Not applicable
2 years ago
Hello
now it's 24 hours later
and I didn't receive my coins in the game
I need someone to review my account please and get my coins back
thanks
EA_Illium
EA Staff (Retired)
2 years ago
Hey @Moham3dOsama

Please see the information in my last post, We are unable to assist with account/order issues here on the forums.

If you have purchased a game or virtual currency from a trusted retailer; Where to buy EA digital download games and virtual currency

Then you will want to reach out to our support with your Purchase Information.

Please Note;

We recommend purchasing our downloadable digital games directly from EA platforms like the EA app, or trusted retailers only.

Unauthorized retailers often offer digital games as “CD keys.” If you choose to purchase an EA “CD key” from unknown parties, you risk buying an unauthorized or illegally obtained product.

EA may disable keys suspected of being initially obtained or distributed by unlawful means.

If you bought an EA digital product from an unauthorized party and your key is disabled, you won't be able to play your game, and we won't be able to help you with it.

Thanks!
Moham3dOsama
Not applicable
2 years ago
Hi
again I have to tell you that is not a CD key
it's a gift card with Apex coins
and we don't have in our country a visa that works in EA app to buy directly from the store of EA
please I don't want a bot answer

you can't investigate my account and my history of redeeming gift cards
so that is your problem, not mine
you can't handle the cheaters and scammers even hackers in the game and delay in servers
that is not my problem too, it's yours
so please respect my mindset
and instead of blaming me for nothing just apologize and fix your issues
thanks