EA_Mako
Community Manager
Community ManagerRe: Cross Progression not working
Hey @toennii,
Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress.
While your PSN account is connected now, it looks like that was done very recently. Since you played on PlayStation in the past, that must have been under a different EA account.
You would need to re-link the PSN to its original EA account to try restoring access to that progress, though as the progress was made on two separate EA accounts, it won't be possible to combine or transfer that to a single account I'm afraid.
We have some additional information about this particular situation in our blog and guides below, but if you have any issues re-linking your accounts please reach back out to support so they can help get your platform account back to its original EA account. If you create a new case here and select Game Support > The EA app > I want to update my EA Account information, you should be able to get in touch with the support team so they can assist further.
