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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Re: Apex account merged to wrong account

Hey @Pipegutt 

I'm not sure what you mean by selling your PSN account, to confirm did you sell your PS4 console?

The process of account merging with Apex Legends Cross progression is automatic. Our system will look at all platforms connected to one EA account, make the highest leveled account the new main account and merge all eligible content into that account. From there you will have access to the main account on all platforms connected to your EA account. 

If your PSN ID was tied to your brothers EA account then the conent would have merged with his EA account. We would not be able to reverse this or move any content from the PSN platform to another EA account. 

Thanks!

1 Reply

  • Pipegutt's avatar
    Pipegutt
    2 years ago

    I did indeed mean that I sold my PS4 console. Thanks for answers anyways!