Forum Discussion

2 years ago

Solved

Apex account merged to wrong account

A couple months ago when the account merging became available for Apex I tried to merge my PS4 to my current PC account. After a couple of tries of not getting it to work I gave up on the idea and as...

cross-progression

EA_Illium
2 years ago
Hey @Pipegutt

I'm not sure what you mean by selling your PSN account, to confirm did you sell your PS4 console?

The process of account merging with Apex Legends Cross progression is automatic. Our system will look at all platforms connected to one EA account, make the highest leveled account the new main account and merge all eligible content into that account. From there you will have access to the main account on all platforms connected to your EA account.

If your PSN ID was tied to your brothers EA account then the conent would have merged with his EA account. We would not be able to reverse this or move any content from the PSN platform to another EA account.

Thanks!

EA_Illium

EA Staff (Retired)

2 years ago

Hey @Pipegutt

I'm not sure what you mean by selling your PSN account, to confirm did you sell your PS4 console?

The process of account merging with Apex Legends Cross progression is automatic. Our system will look at all platforms connected to one EA account, make the highest leveled account the new main account and merge all eligible content into that account. From there you will have access to the main account on all platforms connected to your EA account.

If your PSN ID was tied to your brothers EA account then the conent would have merged with his EA account. We would not be able to reverse this or move any content from the PSN platform to another EA account.

Thanks!