Forum Discussion

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Cross Progression gave me my lower level account without merge

Hey @PrimedAkuma,

It looks like this happened because you've unlinked your Xbox account from its original EA account and have linked it to the current account with your PC progress instead.

Progress cannot be transferred from one EA account to another, so by linking your Xbox to the EA account that has the PC progress, that's all you'd be able to access on either platform.

If you're trying to restore the Xbox progress you would need to relink your Xbox account to the original EA account by contacting support.

Feel free to check through our guides below for more information on this exact situation.

A Quick Guide to Apex Legends Cross Progression - Answer HQ (ea.com)

Now that Cross Progression is here: what you need to know - Answer HQ (ea.com)

1 Reply

  • Thank you for the reply can you give me a direct link to contact someone as it’s not letting me unlink for a few months thanks for your time