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EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Apex merged account problem

Hey @DeathReaper128,

This sounds as though both of your Xbox accounts are linked to the same EA account. You can verify this by checking your account connection page to see which Xbox profile(s) show up: Customer Portal (ea.com)

This question from the FAQ goes into a bit more detail about this situation: A Quick Guide to Apex Legends Cross Progression

You'll need to link one of the Xbox accounts to its own EA account to continue playing together, but keep in mind that progress is stored at the EA account level rather than individual Xbox accounts, and whichever account is unlinked from this EA account will lose access to the progress that has been made here.

If you need any assistance getting the account unlinked or linked to a new EA account, you can contact support directly so they can assist further.

6 Replies

  • Estebr0n's avatar
    Estebr0n
    2 years ago

    How did you fix this? I am having the same issue. We have Xbox accounts linked to one EA account and it is not allowing us to unlink one or the other 

  • 1002238's avatar
    1002238
    2 years ago

    Hey, I was having the same issue and I was just curious if you found a solution. My brothers and my apex account linked because both our psn were on an ea account and it doesn’t let him unlink mine. Figure out a solution?

  • CutDifferentCuz's avatar
    CutDifferentCuz
    2 years ago

    So there’s no possible way to unlink the accounts to allow them to play with each other like they could initially? I’m having the same problem but with a former Roomate and we both have lots of money invested into this game and neither one of us wants to have to start over on a brand new EA account, if this can’t be fixed for those effected then a lot of loyal customers will be lost sadly 

  • combatkitty13's avatar
    combatkitty13
    2 years ago

    Have the same issue when my ex and I made our account on apex somehow they both got connected to my ea account and it never allowed me to unlink them so we just let it go cause it wasn't affecting us playing and we had our own xbox accounts and everything. Then it forced us to so the cross progression and then he got all my stuff that I paid for over the years since season one. I honestly feel that ea should have gave us the option on if we wanted cross progression or not instead of forcing people especially since we spent our time and money on this game.

  • minicruz's avatar
    minicruz
    2 years ago

    HOW DARE YOU GUYS FORCE US TO MERGE NEVER BUYING A EA GAME AGAIN!!! I EXPERIENCED THIS WITH BATTLEFIELD 4 AND COULDN'T PLAY WITH MY BROTHER NOW YOU DO IT TO APEX!!!! NEVER AGAIN EA IS BANNED FOR ME!!

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