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DeathReaper128's avatar
DeathReaper128
2 years ago
Solved

Apex merged account problem

I started apex today and my account merged with my brothers and now we cannot play together. I started playing apex just after launch and at the time my brother and I shared an xbox. We each created ...
cross-progression
  • EA_Mako's avatar
    EA_Mako
    2 years ago

    Hey @DeathReaper128,

    This sounds as though both of your Xbox accounts are linked to the same EA account. You can verify this by checking your account connection page to see which Xbox profile(s) show up: Customer Portal (ea.com)

    This question from the FAQ goes into a bit more detail about this situation: A Quick Guide to Apex Legends Cross Progression

    You'll need to link one of the Xbox accounts to its own EA account to continue playing together, but keep in mind that progress is stored at the EA account level rather than individual Xbox accounts, and whichever account is unlinked from this EA account will lose access to the progress that has been made here.

    If you need any assistance getting the account unlinked or linked to a new EA account, you can contact support directly so they can assist further.

combatkitty13's avatar
combatkitty13
2 years ago

Have the same issue when my ex and I made our account on apex somehow they both got connected to my ea account and it never allowed me to unlink them so we just let it go cause it wasn't affecting us playing and we had our own xbox accounts and everything. Then it forced us to so the cross progression and then he got all my stuff that I paid for over the years since season one. I honestly feel that ea should have gave us the option on if we wanted cross progression or not instead of forcing people especially since we spent our time and money on this game.

minicruz's avatar
minicruz
2 years ago

HOW DARE YOU GUYS FORCE US TO MERGE NEVER BUYING A EA GAME AGAIN!!! I EXPERIENCED THIS WITH BATTLEFIELD 4 AND COULDN'T PLAY WITH MY BROTHER NOW YOU DO IT TO APEX!!!! NEVER AGAIN EA IS BANNED FOR ME!!

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