Community ManagerHi there, @Chris22111983.
Let's see if we can find out what's going on here. First, are you on a wired or wireless connection?
Wired.I always use a wired connection for the main pc.
Community ManagerGreat. Glad you're wired as it's much better than wireless. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not. Thanks!
Did that.Same thing.Rebooted the router several times,,pc off,flushed cache and so on.
Also,deleted the origin files (app data,roaming and local) and then restarted origin and logged in again.
LAst night only In to the jungle week 7 worked after many attemps but now the same problem : game disconnected.My latency in 17ms..so it's not a problemand every other game works fine - Call of duty Warzone for example.I could make a screenshot of the speed test.
see here
Speed test only shows results from a speed test server, probably close to your location, and has little to do with your connection to the EA servers.
You need to do a trace route of your hops to the EA servers themselves.
Connecting to game servers are different mechanics from download/squad join.
Find the Battlefield V server IPs for your selected region you want to play in, then do a trace route from your PC to their IPs.
See if there are any nodes or "hops" that are giving you trouble on your path.
Trace
@Chris22111983
I am not familiar with that trace application, so not sure exactly what I am reading, but what is up with hops 7-10?
Going to assume that the ping time is cumulative between all of the hops, so end result is 128 latency(64 ping * 2) to the server you selected, which means your connection to that sever is bad.
Community ManagerCan you run that test again and make sure you follow each step? It looks like you missed running the poll. Thanks!
Also, keep in mind that the internet, in general, is facing much higher traffic as more and more people are isolating themselves. That is potentially causing connection issues.
Community Manager128 would be pretty bad. What you're seeing is the ping and packet loss for each individual hop. However, if your connection starts out bad from the router, it can progressively get worse.
ok...let's see what happens
Community ManagerThose tests are looking pretty inconsistent. The first also only has 10 packets sent. Can you run it one more time and make sure you send 100 packets? Thanks!
Ok.More than 100 packets.
Community ManagerThanks. That doesn't look bad. Can you try using alternate DNS servers with the instructions here: https://developers.google.com/speed/public-dns/docs/using? Let me know what happens.
You know the problem is not on us.
The problem is on the EA side.
I have the * same problem. BUT, i was playing normal and from one minute to another it started during playing. So there were no changes on my side. No firewall, network drivers or updates. It was just STOPPING to leave me conncted. Its been that for days now and it doesnt change. Unimportant which time of day or night (if you want to mention that the connections are getting worse cause more people stay at home)
The point is, BF4 no problems. Ping 7 constantly working. BF5 worked for a week and suddenly stopped. during a session and never since recovered.
Community ManagerHello, @FuUrselflI
What troubleshooting steps have you gone through so far?
All of them... including the clean boot.
I resetted the net stack.
Changed DNS Servers.
Deleted Origin Temp.
Reinstalled Origin.
Reinstalled BF5.
Updated all relevant Drivers.
Clean Bootet.
Resetted my router. (despite the fact that every other game works except bf5)
Its wired of course.
Bandwith of my internet connection is suitable.
But maybe its also worth to mention that all the game servers for my region are in europe. So the ping and packet loss to them will be way better than 100ms to california.
Community ManagerCan you run that trace again? I'd like to see if the results are similar as connections can fluctuate. Thanks!
Okay here the second one.
If you want to point out that theres "Unknown Host" or the host that doesnt give any reply. Those are free configurable by the ISP's to not answer to ping or name resolve requests.
The trace still arrived at the target destination and still theres not a single % loss.
Community ManagerThanks for running the test again. Yes, I'm aware that those hops aren't returning results due to not allowing pings. This mostly looks good. The 5th hop is concerning as it spikes with an unfavorable worst ping on both tests. That should cause some lag, but I wouldn't think it would cause you to not be able to connect. It's possible though. Where are you located? You may not necessarily be passing through that hop when reaching the Battlefield servers.
The servers in that trace are located in California and i am located in Germany. So all the game servers that i play on are located over here in frankfurt. The closest ea servers are in dublin ireland. So usually it should be not necessarily that my way is through the trans atlantic cable which is the hop u mention btw. Due to high usage of Netflix and amazon prime in europe i guess this route is a bit more busy than usual. But still 100ms is not a big deal tho.
Btw the IP range 100.69 + 100.127 is the internal interconnection of the German Fibrechannel Company. My isp.
its the interconnections to the HQ and endpoint. All the fibrechannels are funneled through them.
