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skyTusx2's avatar
skyTusx2
2 years ago

Re: Another High CPU Temp issue after recent update

I have a similar issue since the past days.

My CPU is doing fine, my Ryujin II 360 shows me everything I need.
Then, when I launch BFV, I loose the CPU temp and the MB temp in my Ryujin II : first it froze and then, when I open up Armory Crate, it shows "//" for the CPU temp and "N/A" for the MB temp.

This issue only showed up a few days ago, after I made some updates on Armory Crate and ICUE.

Thanksfully, my PC does not BSOD because I saw the increased temps via the integrated reading CPU temp on the MB, so I ended BFV.

I tried to reinstall Armory Crate and ICUE, same issue.
I just did a fresh Windows install and then installed Armory Crate and ICUE, same issue.
My BIOS is up to date.

6 Replies

  • YunaKyang's avatar
    YunaKyang
    2 years ago

    @skyTusx2 Thanks for additional datapoint. A workaround is to force cooler profile to be 100% all time regardless of CPU temp. Very annoying and hopefully EA can validate internally and provide an update.

  • YunaKyang's avatar
    YunaKyang
    2 years ago

    No, it is very likely that the new EA Anti-cheat breaks ASUS component.

    I have shown you many clues (including datapoint from @skyTusx2 ) where the problem ONLY HAPPENS after I launched Battlefield. See attached screenshot. The timestamp is when BF2042 is launched. 

    Again, the machine&temp reporting&FAN adjustment work absolutely fine in day to day work. Also, there was no issue before the recent EA update.

    This is basic troubleshooting skills - the root cause is clearly linked to EA Anti-cheat based on what I mentioned above.

    Please escalate to your EA engineering team for review. 

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    2 years ago
    @YunaKyang https://help.ea.com/en/help/pc/ea-anticheat/

    I have seen workarounds/fixes in the past by uninstalling amd/asus armory software with the special uninstall tool (check site of youre MB) and reinstall the software.

    Also possbile fix is to disable some services (example asus framework / asus lightning service ect ect).

    Cheers
  • evertonmdz's avatar
    evertonmdz
    11 months ago

    Exactly the same problem here, did you manage to solve it? After opening bf 2042, there is the "EAAntiCheatService Failed to obtain Origin directory error" and atkexComSvc.exe starts giving errors non-stop in the event viewer like your prints! I can't uninstall the Asus software because I use it to control the LED color and fan speed!

    Asus Tuf x670e, ryzen 7 7800x3d, rtx 4080!

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