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EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
11 years ago

Re: (PC, Origin Version, DAI) Game still running after exiting.

First of all, I'd try some malware scans, just in case that's a factor.

When you're killing the game from task manager are you just using the process tab, or the services tab too?

8 Replies

  • I only used the processes tab to close out of the game, I'll try some malware scans tomorrow.

  • After trying to scan for malware just now using Malwarebytes, it says that the scan failed to run succesfully. Could that be an issue?

  • Just completed a malwarebytes threat scan, no threats were detected.

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    11 years ago

    Thanks. Another thing to check for is to restart your machine with a Clean Boot.

    This is specifically telling your PC to only start certain programs on startup, so it'll be interesting to see how this affects behaviour. 

  • I'll reply to you tomorrow, as it is 3:30 am. I'll make sure to try the clean boot.

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    11 years ago

    Fair enough, the timezone difference can be a killer sometimes. 🙂

    Good night.

  • Hello! After doing a system restore, the game is now closed in the details tab of my task manager. I'm updating all of my drivers and I have done a scan, and found no malware threats. Before I open a potential pandora's box by trying to start the game, do you have anything I could maybe do to fix this issue before it starts? Don't worry about a late reply, I know we have different time zones. Thanks for helping me out through this!

  • I just got info from dxdiag, so I have my specs if you'd like to see them. Just in case that could be the issue.

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