Re: EAFC 24 PC not launching

Hey All,

We wanted to follow up with you on this one and see who is still running into an issue with not being able to launch the game.

If you are still having issues launching the game, please provide us the following:

• EA App/Steam/Epic:
• EA ID/Steam user ID:
• Attach the EA App Error Report ID Here
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS:
• Windows OS version:
• GPU model and driver version:
• Region:
• Are you using an internal or external drive?
• Are you using an HDD or SSD?
• Date this issue started (is it still happening?)
• Any other errors?
• Attach a DxDiag

• EA App/Steam/Epic: EA APP
• EA ID/Steam user ID: vladiscov
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS: Windows 11
• Windows OS version: Windows 11 Pro
• GPU model and driver version:
• Region:  
• Are you using an internal or external drive?
• Are you using an HDD or SSD? SSD
• Date this issue started (is it still happening?) Today
• Any other errors? Cant play the game, cant start...

@EA_Shepard
EA App
EA ID: 9inxy
Windows OS: 11
Windows OS version: 22H2
GPU model and driver version:  Radeon™ 780M - Adrenalin 23.9.2
Region: UK / England
Are you using an internal or external drive? Internal
Are you using an HDD or SSD? SSD
Date this issue started: 22.9.2023
Any other errors? N/A
Attach a DxDiag

• EA App/Steam/Epic: EA APP
• EA ID/Steam user ID: Sweeyeuh
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS: Windows 10
• Windows OS version: Windows 10 Pro
• GPU model and driver version: 2060 super, driver 537.34
• Region: France
• Are you using an internal or external drive? Yes
• Are you using an HDD or SSD? both
• Date this issue started (is it still happening?) Today
• Any other errors? Cant play the game, cant start...

Apologies - error report now attached.

• EA App/Steam/Epic: uayrb
  
• EA ID/Steam user ID: uayrb
• Windows OS:10
• Windows OS version:10
• GPU model and driver version:1660 Super
  
• Region: UK
  
• Are you using an internal or external drive? Internal
  
• Are you using an HDD or SSD? SSD
  
• Date this issue started (is it still happening?) Today
  
• Any other errors? No

• EA App/Steam/Epic: EA APP
• EA ID/Steam user ID: Pr0KoxPL123
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS: Windows 10
• Windows OS version: Windows 10 Pro
• GPU model and driver version: RTX 2060
• Region:  Poland
• Are you using an internal or external drive?  Internal
• Are you using an HDD or SSD? SSD
• Date this issue started (is it still happening?) Today
• Any other errors? Cant play the game, cant start...

• EA App/Steam/Epic: EA APP
• EA ID/Steam user ID: Exequii22
• Attach the EA App Error Report ID Here
• The EA app logs can be found in C:\Users\Eze\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS: Windows 11
• Windows OS version: Windows 11 Pro 22H2
• GPU model and driver version: Nombre del dispositivo DESKTOP-M2QA5A5
  Procesador AMD Ryzen 5 3600XT 6-Core Processor 3.80 GHz
  RAM instalada 16.0 GB
  
  
• Region: Argentina / South America
• Are you using an internal or external drive? -Internal
• Are you using an HDD or SSD? - M2 
• Date this issue started (is it still happening?) 09/21 still happening
• Any other errors?
• Attach a DxDiag

Gracias!

• EA App
• EA ID/Steam user ID:Sersayar 
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS: Windows 11
• Windows OS version: Pro
• GPU model and driver version: RTX 3060 Ti - 537.42
• Region: Türkiye / Turkey
• Are you using an internal or external drive?: Internal
• Are you using an HDD or SSD?: SSD 
• Date this issue started (is it still happening?): 22.09.2023 - 07.00 AM ( still happening)
• Any other errors?:  Game is not opening. Sometimes it opens when I run it in Windows 8 compatibility mode. But it remains on the opening screen with the FC 24 logo.

• EA App/Steam/Epic: EA APP
• EA ID/Steam user ID: Radzhab350034
• The EA app logs can be found in C:\Program Files\Electronic Arts\EA Desktop\EA Desktop & C:\Users\User\AppData\Local\EADesktop
• Windows OS: Windows 10
• Windows OS version: Windows 10 Pro
• GPU model and driver version:NVIDIA GEEFORCE GTX 1060 6GB
• Region: Turkey
• Are you using an internal or external drive? Internal
• Are you using an HDD or SSD? HDD
• Date this issue started (is it still happening?) 22.09.2023 - 07.00 AM ( still happening)
• Any other errors? Cant play the game, cant start...

EA App
EA ID: ilokrby

6d7f0337-28a9-4ef4-b1ed-392d5c77d1d8

The EA app logs can be found in C:\ProgramData\EA Desktop\Logs and C:\Users\User\AppData\Local\Electronic Arts\EA Desktop\Logs
Windows OS: 10
Windows OS version:10 Pro
GPU model and driver version: AMD RX590 - 23.9.2
Region: Turkey
Are you using an internal or external drive? inernal
Are you using an HDD or SSD? SSD
Date this issue started (is it still happening?) 22.09.2023 Yes
Any other errors? no

• EA App/Steam/Epic: Steam
• EA ID/Steam user ID: blackbleckwhite
• The EA app logs can be found in C:\Program Files\Electronic Arts\EA Desktop\EA Desktop & C:\Users\User\AppData\Local\EADesktop
• Windows OS: Windows 10
• Windows OS version: Windows 10 Pro
• GPU model and driver version:NVIDIA GEEFORCE GTX 1060 6GB
• Region: Poland
• Are you using an internal or external drive? Internal
• Are you using an HDD or SSD? HDD
• Date this issue started (is it still happening?) 22.09.2023 - 07.00 AM ( still happening)
• Any other errors? Cant play the game, cant start...

• Application EA/Steam/Epic : EA
• ID EA/ID utilisateur Steam : YTB-Nekros
• Joignez ici l'ID du rapport d'erreur de l'application EA
• Les journaux de l'application EA se trouvent dans C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Système d'exploitation Windows : Windows 10
• Version du système d'exploitation Windows : 10
• Modèle de GPU et version du pilote : GTX 1060
• Région: France
• Utilisez-vous un disque interne ou externe : interne
• Utilisez-vous un disque dur ou un SSD : dur
• Date de début de ce problème : 24/09/2023 c'est toujours le cas
• D'autres erreurs : je ne peux pas lancer le jeu alors que j'ai l'édition ultimate

Has anyone found a fix for this yet?

I was able to enter the game yesterday. It happened spontaneously. But today, same. I can’t join the game

I've played nearly 30hrs the past 3 days since release, i come back from work and it says i need to wait for full release. This is a disgrace

EA AppEA ID: Paulopereira50

Attach the EA App Error Report ID   

cb96e0a1-543d-41a9-9b83-63f52768a430

The EA app logs can be found in C:\Users\Paulo\AppData\Local\Electronic Arts\EA Desktop\Logs

Windows OS:11

 Windows OS version:11 home

GPU model and driver version: RTX 2070 Driver 536.99

Region: Portugal / Europe

Are you using an internal or external drive? internal Driver

Are you using an HDD or SSD? SSD

Date this issue started (is it still happening?) 25/09/2023

Another error: No

• EA App/Steam/Epic:Epic
• EA ID/Steam user ID:Itsdj1234
• Attach the EA App Error Report ID Here how can i do that it just says that someone is playing on my account
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS:11
• Windows OS version:11
• GPU model and driver version:3060 ti and 537.43
• Region:NA
• Are you using an internal or external drive? internal
• Are you using an HDD or SSD? both
• Date this issue started (is it still happening?) today
• Any other errors? it also wouldint let me summit sbcs yesterday

• EA App/Steam/Epic: EA APP
• EA ID/Steam user ID: lebarrier23nl
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS: Windows 10
• Windows OS version: Windows 10 
• GPU model and driver version: RTX 4090
• Region:  Netherlands
• Are you using an internal or external drive?  Internal
• Are you using an HDD or SSD? SSD
• Date this issue started (is it still happening?) Today
• Any other errors? Cant play the game, cant start...

• A App/Steam/Epic: EA APP
• EA ID/Steam user ID: Dani109150
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS: Windows 11
• Windows OS version: Windows 11 
• GPU model and driver version: RTX 7800
• Region:  USA
• Are you using an internal or external drive?  Internal
• Are you using an HDD or SSD? SSD
• Date this issue started (is it still happening?) Today
• Any other errors? Cant play the game, can't start, can't use what I paid for... so upset and furious 

• EA App/Steam/Epic: EA APP
• EA ID/Steam user ID: iiiiTzFridge
• The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
• Windows OS: Windows 11
• Windows OS version: Windows 11 Pro
• GPU model and driver version: 3060 and 536.99
• Region:  UK
• Are you using an internal or external drive? Internal
• Are you using an HDD or SSD? SSD m.2
• Date this issue started (is it still happening?) Today
• Any other errors? nope

Yeah i have the Same Problem, ive played just a few hours ago and now i cant anymore, thats just crazy. That much money and not even able to make you game word properly.