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23 Replies
- EA_Shepard2 years ago
Community Manager
@Vulkan989 Hey, what all steps have you performed with this error? In order to help with troubleshooting, we have to know what was done so steps arent repeated. Hello, I try to uninstall and clean install EA app. not working. did it again with UAC set to low setting and antivirus paused. Still no luck.
Game is not downloading, It is setup to download to E:\games\ea games\. It always gives security error. Image ea app2
When i change it to C: drive it starts to download but it have error too. Image ea app3
something is wrong with app. Steam works fine. And it stores downloads on E disk. As C drive is windows only, and small apps.
- EA_Shepard2 years ago
Community Manager
@Vulkan989 Thank you for the screenshots. Can you reset the password to your EA account for me, and then when you log into the app, pause the download and change the download speed in the EA App settings?
With that error, since it is so generic, there won't always be a one-step process that just fixes it. I've seen players say their ISP blocked it and a VPN worked. Hello, I reset password, log in and still got error but different kind. image ea app4. then i restart app, run it as admin still error, image ea app5.
Restart app, run it as admin and limit download speed to 1MB/s and error again. image ea app6.
It shows 49%, but now way it downloaded this much in 1 sec. i think it is still calculating something.
Cant download any game from my library. I always get error.
Should i try to install ea app to E: drive?
- EA_Shepard2 years ago
Community Manager
@Vulkan989 If it lets you you can. It could be a permissions issue with the actual drive. That has happened before.
Hello, i menage to figure it out. ea app did not want to download to its old folder before win 11 update. I just simple make new folder on E drive and it works.
Many thanks for help.
- EA_Shepard2 years ago
Community Manager
@Vulkan989 Right on! I am happy to hear that it is now working for you. I appreciate the information though. I will pas that along so that the right folks can take a look and see why creating a new folder worked out like that.
Where do you go to make a new folder?
How do you access an ‘E Drive’?
I cannot find anything in my files.
- EA_Shepard2 years ago
Community Manager
@abc1603430712 The Drive letter is set by the Windows user. The E: drive could be anything from Google Drive, a USB or a secondary HDD within the PC.
You can just make a folder on the desktop or any other location on your PC. That is entirely up to you where you want it.
- hannahxviii2 years agoSeasoned Newcomer
my sims game wont repair and it says permissions error how do i fix that??
How do you access E drive? I am not understanding how to create a new drive.
- EA_Shepard12 months ago
Community Manager
Hi @VixeyFox4, An E drive is typically like an external drive. Most PCs are C: or D: depending on the letter you change. So, E: would show up when you hold Windows + E to bring up the PExplorer folder. - @hannahxviii a mi también me sale lo mismo, ¿cuando intentas abrir los sims te pone que no se puede encontrar el archivo?
- @hannahxviii sammeeee I haven't found anyone else with the same problem. Have you figured it out now?
- @fc6aubrweb3t yeah i get the same thing
How do I make it download to the new folder?
- mary10269610 months agoRising Newcomer
Hi. I too was getting this error. I removed Sims 4 from c: to e: and it worked fine yesterday. Today I am right back to it needs repaired and ea permission error. I am going to go into e: and remove everything in that folder and see if I can play it today. Will there be a permanent fix for the Games App. I never had to do this before buying more expansion packs this week.
- @mary102696 Hi, got the error this morning and just fixed it. The error was caused by Avast Antivir for me. Simply disabling worked.
- mary10269610 months agoRising Newcomer
Well I have AVG. I will try that but I still hope they fix it. Downloading 21 GB every time I want to play it is unreasonable.
- DolphinSSA9 months agoSeasoned Veteran
I have the same problem. Yesterday I played the game without issues. Today when I tried to start the game, I got a message saying I needed to repair the game. I clicked the "repair" option, but when the repairing process was at the wrapping up stage, an error message appeared: "Permission error: Failed to create folder - The EA app requires full control permissions to create this folder. Reach out to EA Help for more information. Folder path: C:\Program Files (x86)\Origin Games\The Sims 4\"
I ran EA app as administrator, and I turned off my antivirus software. - DolphinSSA9 months agoSeasoned VeteranI managed to solve the problem. But I had to uninstall and reinstall the whole game.
- EA_Shepard9 months ago
Community Manager
@DolphinSSA Happy to hear you were able to get that resolved!
- DolphinSSA8 months agoSeasoned Veteran
Yo logré resolver el problema, pero tuve que desinstalar y reinstalar todo el juego.
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