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Theironside17's avatar
3 years ago
Solved

you don't have access error

I have owned the Sims 4 with the Deluxe version since 2017. I bought it through origin and now only run it through the EA desktop app. However, as of a few days ago after the latest Sims 4 update, the game left my collection. Whenever I tried to open it from the app or from my desktop, the "you don't have access" page has popped up. I have tried many things to fix it, and it has been incredibly hard to get in touch with the EA team about this. Please help with this issue. 

  • EA_Cade's avatar
    EA_Cade
    3 years ago

    Hi @NDNSpeedRacer,

    Can you try going offline then back online in the EA app please and then try launching your game again?



    If that fails, please try clearing the app cache via the steps here and let me know how you get on.

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