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Re: Steam EA PLAY Bad Company 2 serial key

im having a similar problem with dead space 2, ea help also said to ask steam about it, steam directed me straight back here,  brought ea play to play these games, i won't be buying it again if this isn't sorted out 

22 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey all, if seeing issues such as this then you will need to reach out to Steam support. They will be able to take a look and advise you furhter. 


    Darko

  • Nice cop out  answer. How about you give us a fix that actually works. Steam will just direct us back to you.  It seems EA once again failed to see things all the way through. Please advise on how to fix this issues. Also be advise that your previous response yields no results, and is unacceptable answer. 

  • Can we get an actual solution? Steam won't help at all please fix this

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    Hey, all.

    Do you get an option to check for a CD key from your library per Steam Support?

    Third party games

    CD Keys are issued with many third party games.  In many cases, Steam will display your CD Key when you first launch your game.  If your game launches and asks for a CD Key you do not have, please try the following:

    1. Right-click on the game in the Library tab and select View Game CD Key. This option is not available for all Steam games and a CD Key is not required for all games.
    2. Verify your GCF files.  Follow the directions in the Verify Integrity
  • TotsBronson's avatar
    TotsBronson
    5 years ago

    We do not get a CD Key through steam, we have EA Play subscriptions through you guys, and have not "Purchased" the game on steam, because of that, we don't have any CD Key as steam doesn't recognize that we own the game, only EA Play

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @TotsBronson 

    Thank you for following up. Do you know if the game asks you for a CD key when you attempt to launch it through Origin?

  • TotsBronson's avatar
    TotsBronson
    5 years ago

    I tried to get on Origin after my steam wouldn’t work. My EA Play wasn’t showing that I had a subscription even though my Steam and Origin accounts are linked. However, it didn’t end up mattering as BF: Bad Company 2 isn’t on origin, which was the game I was trying to play. 

  • EA_Blueberry's avatar
    EA_Blueberry
    Icon for Community Manager rankCommunity Manager
    5 years ago

    @TotsBronson 

    I unfortunately cannot verify account details over the forums. If it's saying you don't have an EA Play membership, it sounds like you might have a 2nd account by accident and the membership is located on that one in which our Support team will need to locate for you. That's what I suspect this is. Please keep me updated on the outcome.

    When you have a moment, reach out to our Support team via Twitter or our Help site so they can verify they're properly linked so you can get onto that battlefield.

    EA Help on Twitter

    https://twitter.com/EAHelp

    Live-Support

    https://help.ea.com/en/help/faq/using-ea-help/

  • Adypoker's avatar
    Adypoker
    5 years ago

    I'm having the same issue, and I can't find battlefield bad company 2 on Origin, and I only have a single Origin account, and both it and my steam account are linked (It doesn't show up on my Origin Library) and when I try to play it multiplayer it asks for a serial key, and steam doesn't give game keys for services like EA Play...

  • Same for me as the above, the game just doesn't appear on origin (the only place you can find the keys) even when I have it downloaded on my computer through steam. Is this possibly related to EA's oversight during the $1 month and people were spam selling keys to make money?

  • same issue with bad company 2 via ea play with gamepass

    ea desktop is the only client that acknowledges the membership while it seems the only way to obtain a key is through origin

    not surprised or happy to be looking at the hellscape of these forums

  • @DatJenkem ive been following this particular thread for about a month now, some others for longer, and its ridiculous that EA puts so little effort in working with steam to solve this issue, because it so obviously is a problem of communication (or lack of) between Steam and EA... its been over a year and still no fix.
  • I have paid the EA Play membership to play Battlefield Bad Company 2 Online but the game asks for CD KEY and don't show up at Origin game library, everyone is saying THE SAME THING and EA Games don't pay attention to their customers I'm very upset about it, not buying any other EA game, cause i don't know if I'll be able to play it or not!

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @matheus-vf the best thing to do is to speak with our live support team who will be able to assist you further.

    Darko

  • The problem is that i receive the game free on Xbox Game Pass on PC recently

  • Hey, 

    So I got linked this article through EA support, because I've got the same problem with Battlefield Bad Company 2. I bought EA Play on Steam some time ago and wanted to play multiplayer, but found out I couldn't due to not having a CD key. 

    I've checked if I can see a CD key through the Steam Library, but that option isn't available for Battlefield Bad Company 2. I've also checked and confirmed my Steam and Origin were properly linked. If you could help me out one way or another so I can play multiplayer with some friends, that'd be great. 

    Cheers.

  • Agreed. I paid to play this game specifically because it is removed from the store otherwise and now it doesn’t even work. I’d like a refund immediately, and the people in this support are literally beyond useless, even pointing people to go to another support . Insane

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