Product: The EA appPlatform:PCError Report ID (learn how to create an Error Report ID in the sticky post)Which client functionality are you experiencing this bug with? Application NavigationWhen did this happen? (dd.mm.yy hh:mm) 09.01.24Summarize your bug Since updating the app today to build 5609 the tray icon has disappeared.How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Update to build 5609, close app (should minimize to tray) What happens when the bug occurs? The app is no longer visible so I need to "launch" it again to get the window back.What do you expect to see? The app icon in the icon tray. Since updating the app today to build 5609 the tray icon has disappeared.

INFO - Post Marked as Solution for Visibility Hi everyone, Could you please share the following information: Around what date did you start to experience this issue? Or do you know the version? What EA app version are you currently running? 👉 How to check the current version of your installed EA app for Windows Is your EA app fully up-to-date? 👉 How to (manually) update the EA app for Windows If your EA app wasn't up-to-date, is the issue still there after updating the client? Please generate & share an EA Error Reporter ID here in the thread. 👉 How to generate and share an EA app Error Reporter ID Thanks in advance!

I updated once more, now running version 13.188.0.5701 and the issue seems solved. I tested with a few restarts of the PC and for now the EA Desktop icon is consistently back in the systray.

I don't know why this is marked as solved, this is not solved, only workaround is to sign out and sign back in.

Recently did a clean Windows 11 install due to some hardware upgrades. Installed the EA App without any issues, my problem is I can't get the app to minimise itself to the system tray. it's either open on the desktop or minimised to taskbar. Can't get the EA App Icon to appear in the system tray. Automatic launch on startup is enabled and so are the background services.

I have solved reverting the language change I made. When I switched language from spanish to mexican I started to have the problem. Reverting that change was my solution.

Tray icon disapeared | EA Forums

33 Replies

SiriusBlack1971
2 years ago
Hi,
it's happening to me as well, with version 13.104.0.5617. It started having this behaviour after I exited Dead Space (Remix) and the game got stuck while closing itself. After rebooting the PC now the Ea app icon appears for 1 second and then disappears from the tray.
But it may also be that the app updated to this version in background while I was playing.
Zasz_Zerg
Rising Ace
2 years ago
This started yesterday. Since the settings have been stripped of all essentials, the app doesnt actually close when clicking X like any other window. It just goes into the background but usually the icon of the app shows up in the tray like other launchers do. But now the ea app doesnt do that anymore. I was wondering why it was starting so super fast after I "closed" it. So I checked the task manager and it was already running without any way to open it unless I click the usual shortcut to start it.
The app looks more and more like a virus to me. They really want the app and the background service to run at all costs, hiding the app from users.
Evan890708
2 years ago
I have same problem after last update.
Evan890708
2 years ago
The tray icon does not After last update,The tray icon does not appear in the lower right corner（WIN 10）.
It reappeared after I cleared the cache of the EA APP.But after I changed the "ea desktop" language , the tray icon disappeared again. Restart the computer and app do not have the tray icon.
I cleared the registry and reinstall "ea app" multiple times.
sorry for my bad english
Evan890708
2 years ago
@jmmontoro I had the same problem but I found a solution, clear the cache of the EA APP and the tray icon will appear again, but then do not change the settings in the APP, such as changing the language of the APP.
SiriusBlack1971
2 years ago
Hi, I did clear the cache, via the "Help - App Recovery - Clear Cache" menu. However, when the app starts up the icon still appear for only 1 second and then disappears. So, at least with the version I have, 5626 , the issue is not being fixed by clearing the cache.
However, I noticed also the following.
After launching the game Dead Space Remix and exiting the game, the tray icon reappears like magic...so it is a very strange bug indeed...
Shadow-Account-
2 years ago
For me at least this problem still exist, the month after the first post.
Doing a new install of the app or clearing cache does exactly nothing.
TheAnk3r
2 years ago
@jmmontoro Having the same problem for a month or two already
SiriusBlack1971
2 years ago
I can add an info to help debugging. I noticed that putting Windows to Sleep, when I resume from it the icon shows back in the Sys Tray. I did it 5 times and got the icon back all times.
madzenJ
2 years ago
Hey, the app doesn't show in the system tray since the last update. Plus when i'm in a game, an EA task is multiplied like 10 times lol.
Also, when i leave a game the app is not accessible.