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d1nkedco's avatar
d1nkedco
2 years ago

Re: "Couldn't connect to servers" error in EA app (Aug. 15, '23)

I have the same issue. I work in software and this is definitely an EA issue. I'm no longer able to login to either of my EA accounts via the EA launcher application on Windows 11, and it ends in a constant loope with the following option for troubleshooting:

Couldn't connect to servers
We ran into a problem, but a quick restart should fix it.

{RESTART APP}

Can confirm. A quick restart does not fix the issue, along with refreshing dns, refreshing network and reinstalling the application. What a * joke.

6 Replies

  • TuneIntoCh0's avatar
    TuneIntoCh0
    2 years ago

    I've got the same issue. Choosing to restart doesn't help. Been like this for over 24hrs now.

    No VPN, no firewall, I've tried different DNS servers. It was working for me one night and then not the next morning, and I don't recall any changes I would have made which would have caused this. The only thing I can think of is maybe a Windows update. I noticed in your dxdiag that you're on Windows 10, and so am I.

    I tried the EA app on an older laptop of mine and after a few issues installing it, it seems to be working fine, so it doesn't appear to be an issue with my ISP or network devices.

    I've been holding off an upgrade to Windows 11 - maybe I'll try that and see if it helps.

  • TuneIntoCh0's avatar
    TuneIntoCh0
    2 years ago

    Okay I think mine is fixed now. Here is what I did:

    * Uninstall the EA app.
    * Go here and download the VC++ dists (2015, 2017, 2019, and 2022) for both X86 and X64:

    https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022

    * Install those packages.
    * Reboot
    * Re-download EA app and install it.

    And now it's working for me.

    FWIW, the VC++ packages I had installed were 14.34.xxxxx where as the latest downloads are 14.36.xxxxx. I don't seem to see them as updates available in Windows Update, which is where they usually get updated I think.

    Also, I first tried to install these newer VC++ packages without uninstalling the EA app but it didn't help. It wasn't until I reinstall it that it seemed to help.

  • AutismoSupremo's avatar
    AutismoSupremo
    2 years ago

    tried this, im fully up to date with everything. just refuses to do anything.

  • TuneIntoCh0's avatar
    TuneIntoCh0
    2 years ago

    @AutismoSupremoDid you try uninstalling those VC++ packages and then getting the latest ones from that page? you can get the version you have installed from the Add/Remove apps screen, searching for "++" and they are usually down the bottom. Click on the 2015-2022 ones and it will tell you their installed versions.

    14.36.32532.0 is the version I just got.

  • EA_Shepard's avatar
    EA_Shepard
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @TuneIntoCh0 wrote:

    Okay I think mine is fixed now. Here is what I did:

    * Uninstall the EA app.
    * Go here and download the VC++ dists (2015, 2017, 2019, and 2022) for both X86 and X64:

    https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022

    * Install those packages.
    * Reboot
    * Re-download EA app and install it.

    And now it's working for me.

    FWIW, the VC++ packages I had installed were 14.34.xxxxx where as the latest downloads are 14.36.xxxxx. I don't seem to see them as updates available in Windows Update, which is where they usually get updated I think.

    Also, I first tried to install these newer VC++ packages without uninstalling the EA app but it didn't help. It wasn't until I reinstall it that it seemed to help.

    Hey everyone,

    We did some merging and wanted to follow up and see if these helped. Below is a larger list of steps we recommend performing as well. This way you have as many resources as you can.

    PC Steps

    Spoiler

    Windows Clean-up (optional)

    Spoiler

    Delete Windows Temp Files

    • First, make sure you close as many programs as you can
    • Press the Windows key + R, go into the file explorer
    • Type in %temp%, and hit Enter
    • Delete everything it allows you to delete
    • Reboot the PC

    Optional Registry clean-up

    • install CCleaner (it's free) from here
    • Run Registry cleaner
    • Click review selected issues
    • Do you want to back up? No
    • Click Fix all selected issues

    Optional DNS Flush

    Spoiler
    1. Click the Start button. It’s the Windows logo in the bottom left corner.
    2. Select Command Prompt.
    3. To open the command prompt console, you could also simply press the Windows and R keys at the same time and enter cmd.
    4. You may see a popup asking if you want to allow Command Prompt to make changes to your computer. If you do, select Yes.
    5. If you are asked for an administrative login at this point, then you’ll need to contact your system administrator to proceed.
    6. In the command prompt window, type ipconfig /flushdns.
    7. Press Enter.
    8. You should see a message confirming that the DNS Resolver Cache was successfully flushed.

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