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ItsYoBoiMushu24's avatar
ItsYoBoiMushu24
2 years ago

"Couldn't connect to servers" error in EA app (Aug. 15, '23)

I keep on getting the error "couldn't connect to servers we ran into a problem but a quick restart should fix it". Also, have done all the recommended fixes or potential fixes I've found in prior for...
bug
mac
pc
TuneIntoCh0's avatar
TuneIntoCh0
2 years ago

Okay I think mine is fixed now. Here is what I did:

* Uninstall the EA app.
* Go here and download the VC++ dists (2015, 2017, 2019, and 2022) for both X86 and X64:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022

* Install those packages.
* Reboot
* Re-download EA app and install it.

And now it's working for me.

FWIW, the VC++ packages I had installed were 14.34.xxxxx where as the latest downloads are 14.36.xxxxx. I don't seem to see them as updates available in Windows Update, which is where they usually get updated I think.

Also, I first tried to install these newer VC++ packages without uninstalling the EA app but it didn't help. It wasn't until I reinstall it that it seemed to help.

EA_Shepard's avatar
EA_Shepard
Icon for Community Manager rankCommunity Manager
2 years ago
@TuneIntoCh0 wrote:

Okay I think mine is fixed now. Here is what I did:

* Uninstall the EA app.
* Go here and download the VC++ dists (2015, 2017, 2019, and 2022) for both X86 and X64:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170#visual-studio-2015-2017-2019-and-2022

* Install those packages.
* Reboot
* Re-download EA app and install it.

And now it's working for me.

FWIW, the VC++ packages I had installed were 14.34.xxxxx where as the latest downloads are 14.36.xxxxx. I don't seem to see them as updates available in Windows Update, which is where they usually get updated I think.

Also, I first tried to install these newer VC++ packages without uninstalling the EA app but it didn't help. It wasn't until I reinstall it that it seemed to help.

Hey everyone,

We did some merging and wanted to follow up and see if these helped. Below is a larger list of steps we recommend performing as well. This way you have as many resources as you can.

PC Steps

Spoiler

Windows Clean-up (optional)

Spoiler

Delete Windows Temp Files

  • First, make sure you close as many programs as you can
  • Press the Windows key + R, go into the file explorer
  • Type in %temp%, and hit Enter
  • Delete everything it allows you to delete
  • Reboot the PC

Optional Registry clean-up

  • install CCleaner (it's free) from here
  • Run Registry cleaner
  • Click review selected issues
  • Do you want to back up? No
  • Click Fix all selected issues

Optional DNS Flush

Spoiler
  1. Click the Start button. It’s the Windows logo in the bottom left corner.
  2. Select Command Prompt.
  3. To open the command prompt console, you could also simply press the Windows and R keys at the same time and enter cmd.
  4. You may see a popup asking if you want to allow Command Prompt to make changes to your computer. If you do, select Yes.
  5. If you are asked for an administrative login at this point, then you’ll need to contact your system administrator to proceed.
  6. In the command prompt window, type ipconfig /flushdns.
  7. Press Enter.
  8. You should see a message confirming that the DNS Resolver Cache was successfully flushed.
  • dondanielli's avatar
    dondanielli
    2 years ago

    thank you, it did work finally

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