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hammo67's avatar
hammo67
2 years ago

Re: Unable to launch Dead Space 2 PC game

Not the fix I was hoping for, but I just purchased a new copy of Dead Space 2 from my Steam account, and it launches and plays great. Through Steam. If you want to experience the game again this appears to be the only solution. I haven't found any blogs or forums where anyone has had any success getting past EA`s fail to launch error on their side issue. Dead Space 3 works via the EA app, and I haven`t tried my old copy of the Original dead space yet. but everyone is reporting that it works. Must be something to do with the redistribution software embedded in our old original copies that cannot be rewritten or bypassed. It's not the best having to purchase it twice. But it's a hell of a great game. In the UK its priced at £17.99. 

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  • fazz2235's avatar
    fazz2235
    2 years ago

    As I have listed previously, Dead Space 2 as of today will not launch from the EA platform or the exe. file. I have used my disc which does not work now and tried downloading. Still today I cannot launch the game. I believe EA has taken it off the platform, getting people ready for a new Dead Space 2 version. I am now up to 600 hrs. of playing Dead Space 2023 version on hard.

    I would like to continue to 2 and 3, but it's not going to happen. EA have not answered any of the error reports, except the on-line chat I had which is listed. Dead Space 2008, Dead Space 3 work, but not 2, and it has been over a year now and EA will not give answers or fix the game.

    I do not even look at any of their games anymore, EA's is losing it's Dead Space customers.

  • Amoglol's avatar
    Amoglol
    2 years ago

    Is your first game working? Because that isn't working either. It's been a month since I've had it on steam and i can't even refund it. They need to get this working

  • fazz2235's avatar
    fazz2235
    2 years ago

    Dead Space (2008) works, Dead Space (2023) works, Dead Space 3 (2013) works, only Dead Space 2 (2011) does not work. As you can see from the dates it is the middle one that will not work. I have downloaded Dead Space 2 a number of times from EA platform and it still does not work. I have given up trying to get it going and EA support is useless in having our game fixed. As stated in my previous tweets, Dead Space 2 has been removed from their servers, so no one can play it. Why have they not removed Dead Space 2008 as they have replaced it with 2023.

    Either forget about using or playing EA games or just wait for the future Dead Space 2 to be released, might not be in my life-time.

    DO NOT WASTE TIME OR MONEY ON DEAD SPACE 2

  • Varth_Daderski's avatar
    Varth_Daderski
    2 years ago

    My experience with EA support has soured me on EA forever. I will NEVER buy another EA product.

    Its a long read but this is my "customer experience" with their support process. Its almost comical if it wasn't so sad.

    This isn't a DS2 issue...its all on EA. It ran fine on Origin...I read that it runs fine on Steam but I refuse to pay $20 for a product I purchased years ago and ran fine on Origin before EA bought it.

    PS the 7th support person just emailed me with more of the same crap

    Aman,  I know you are just trying to do your job but the EA support process is broken...completely.
    Or this process is intentional to completely frustrate your customers.
     
    You are the 6th person to respond.
    I don’t think any of you actually read my emails.
    Responding to your suggestions...
    1- Verify games files;
            done this many times...its only Dead Space 2 that is at issue
    2- Reinstall the game.
        done this many times...its only Dead Space 2 that is at issue
    3- Reinstall or repaired the EA app
        done this many times...its only Dead Space 2 that is at issue
    4- Disable antivirus and firewall.
        done this many times...its only Dead Space 2 that is at issue
    5- Launch the game via STEAM, EA App and the .exe;
        not licensed on Steam...otherwise done this many times...its only Dead Space 2 that is at issue
    6- Update windows and graphics driver.
        everything is current
    If you still face the same issue please refer to the link mentioned below:
    2. https://help.ea.com/en/help/pc/pc-graphics-troubleshooting/
        as I said...it isnt graphics...
     
    Including my last couple emails for continuity....
     
    Anand,
    You are the 5th support person to get involved now.
    Did you even read my latest email?
    None of the items you listed below are applicable.
    I have uninstalled and reinstalled everything numerous times.
    There are no download issues.
    Cleared cach, temp files,  cleaned the registry and more.
    This isnt a graphics issue.
    There are no background apps running.
    Games are not crashing.  DS and DS3 run fine.
    DS2 just will not launch and the EA app says its EA and try later.
    How about you just send me a Steam license key or give me $20...what its selling for now.
     
     
    My last email...answered the agents items point for point.
     
    Thank you Lailit.
    You are the fourth and hopefully last EA support person.
     
    I have CCleaner installed and use regularly.
     
    Origin was previously uninstalled.
    Dead Space 2 uninstalled using CCleaner
    Uninstall of EA app using CCleaner failed.
    Used Control Panel to uninstall.
    EA Anticheat was not installed.
    Ran  CCleaner Custom Clean and removed all temp files.
    Ran CCleaner Reg cleaner and removed a number of EA Origin and DS2 entries as expected.
    Subsequent scan showed nothing more.
    Installed 2015-2022  14.38 version of VC++.  I had 14.36 installed.
    .Net Framework 4.8.1 installed.
    Windows and GeForce drivers are current
    Reinstalled EA.
    DS2 and DS3 plus others were missing from my library...this happened before.
    Total 16 games.
    Restarted EA app and they appeared correctly.
    Total 21 games now and DS3 was installed
    NOTE: how do I stop the app from minimizing when I close it?
                I do NOT want it running when I close it!!
                I have to end task EA then restart to get them to appear correctly
    Installed DS2 yet again.
    Launched DS2....same error...Failed to launch game....error on our end.... etc
    Why is this happening to so many and yet EA apparently cannot figure out why??
    Why should I have to use Origin if EA replaced it??
    So I downloaded and installed Origin from the link you provided but it seems EA insists that I use the EA app.
    So now you want me to report it to the EA Forum??
    What will that do for me?
    Aren't you the EA technical support group responsible for supporting the EA application?
    My “customer experience” has been very disappointing up to this point...and I’m being kind saying that.
     
    Ghandi,
    Yes,  EA made me install the EA app to replace Origin.
    As I wrote in the ticket  the first Dead Space in my library installed and ran just fine under EA.
    Now I would like to move on to DS2 and then DS3.
    You are the third agent to be working on this ticket now.
    There is no continuity of support on a ticket.
    I find myself repeating information already provided.
     
    This is becoming frustrating.
     
    Hello Shantanu.
     
    It was in the Origin app probably at least a few years ago.
    I searched “dead space 2 failed to launch” and found all kinds of hits from over a year ago.
    Lots of frustration back then....couldn’t find an actual solution though.
     
    You should reply with history
     
    Steve
     

    Hello Ronit.

    Email address is

    Platform is PC

    I believe the id is  actually  Varth_Daderski

    I am not “having issues with the email that is linked to my EA account.”

    This is the ticket I opened

    Message: I keep getting message "failed to launch game....try later"

    I set EA to run only as admin per online advice downloaded a couple times

    Dead Space original ran just fine (without using run as admin)

    I purchased this product back in 2011 when it was released..on disc and later converted to digital under the Origin app.

    Always worked there but forced to load and use EA recently to play Dead Space again.

    Looking at the web I see that my issue has affected many others

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