Update/Downloads/EA app is in loop hell

Question

Hello.&nbsp;I just made the switch from Origin to the EA app.&nbsp; I was planning on uninstalling my game and reinstalling it on a new external drive. I started following a tutorial on how to do this and&nbsp;I had copied over my Sims 4 folder in the new drive (for backup just in case), and then lost my internet connection.&nbsp; I reopened the EA app and was going to click on the option to uninstall, but there was no longer an option to uninstall and the tutorial stated I needed to do this.&nbsp; Well, I figured that I would just install the game again.&nbsp; However, it wouldn't install.&nbsp; I went in an out of the EA app because it was very glitchy.&nbsp; Eventually it installed and began installing the add-ons.&nbsp; I kept getting the "something went wrong" while trying to download the add-ons.&nbsp; I deleted the Sims folder that I copied into the new drive.&nbsp; Then I tried to update the Sims 4 and nothing but crickets.&nbsp; No messages nothing.&nbsp; I decided I was tired and turned everything off.&nbsp; I tried again the afternoon and when I opened EA was prompted to install the game again.&nbsp; Did that, and still the add-ons won't install, nor can I update the base game.&nbsp; I tried to open a new case on EA help but that isn't working either.&nbsp; I'm stuck in LOOP hell and can't install my game and all the add-ons nor can I get help.&nbsp; &nbsp;All I want to do is move my game from the C: drive to the new additional drive so I can make space on my PC and since customer service is dead, I have a game that I can't play.&nbsp; All of this started when I had to migrate to the EA app from Origin.&nbsp;&nbsp;

puzzlezaddict · Answer

@amywelte&nbsp; For the base game, if you reinstalled, your game should be fully updated.&nbsp; Is there anything you see that suggests it's not?

For your missing packs, do you have the CAS Demo installed?&nbsp; If so, please see this thread:

https://answers.ea.com/t5/Technical-Issues-PC/EA-App-claims-packs-are-installed-yet-they-are-not/td-p/12126024

Otherwise, please run searches for two or three of your missing packs.&nbsp; Open a File Explorer window, click This PC in the left panel, and enter the folder name for one of the missing packs in the search field in the upper-right corner.&nbsp; This is the full list of packs:

https://sims4.crinrict.com/eng/extras-2/available-packs-dlc/

For example, if you're looking for Seasons, you'd search for EP05 .&nbsp; Wait for the search to finish, then make sure the full file path is showing under each result.&nbsp; If it's not, expand the window sideways as necessary.&nbsp; Take a screenshot using Windows key-shift-S and attach it to a reply here.&nbsp; Then repeat for one or two more packs.

amywelte · Answer

Thank you for your response.&nbsp; The issue for downloading to the new drive finally worked.&nbsp; I'm not sure I am out of the woods yet though.&nbsp; I currently have an EA folder on the C: drive that all the folders are empty (see pic).&nbsp; I also have a backup on the Desktop which has the same folders on the C drive but are NOT empty.&nbsp; This is my game data yes?&nbsp; The saves and all the good stuff I need.&nbsp; I reinstalled the Sims 4 and all of the packs onto the D: drive (see pic) and I would like to now get my backup data from my desktop to the D: drive.&nbsp; How do I do that?&nbsp; Thank you so much for any help you can provide.&nbsp; EA unfortunately was supposed to get back to me and it's been a week now. I would love to just start playing my games again.&nbsp;&nbsp;

puzzlezaddict · Answer

@amywelte&nbsp; Sims 4 will always look for the user folder in Documents &gt; Electronic Arts, and if no Sims 4 folder exists there, the game will create a new one with no content, which is what you're seeing now.&nbsp; If you want the game to read user data from D, you'll need to create a symbolic link:

https://crinrict.com/blog/2020/02/moving-windows-documents-folder-to-external-drive-via-symbolic-link.html

In your case, you can copy the Sims 4 folder on your desktop (third screenshot) to the external drive rather than moving the empty one (first screenshot).&nbsp; I'd suggest copying rather than moving for now so you keep the backup in place.

Additionally, you'll need to create a separate folder on D into which your user data will go.&nbsp; You really don't want it combining with the game's program files (second screenshot), as that will introduce all sorts of potential errors and make troubleshooing significantly more complicated.&nbsp; Then point the symlink to that folder, e.g. "D:\User Data\The Sims 4" rather than "D:\The Sims 4" in the second half of the command.

amywelte · Answer

@puzzlezaddict&nbsp;unfortunately the symbolic link did not work for me.&nbsp; It said that it didn't recognize the path.&nbsp; I tried it several times, but nothing.&nbsp; It seems that I am in some kind of loop that I created that I can't really get out of.&nbsp; This all started when I was prompted to replace Origin with the EA app.&nbsp; I began the process of uninstalling and then it went haywire and I've been stuck ever since.&nbsp; I contacted EA and eventually spoke with someone who elevated the ticket, but they haven't contacted me and it's been a week.&nbsp; I'll never get the help I need from them.&nbsp; I went ahead and uninstalled the game from the D: drive, uninstalled the EA app, and made sure that I uninstalled/deleted everything Sims/EA from the C: drive.&nbsp; The only Sims stuff I have is the user data that's sitting on my desktop.&nbsp; The EA app gives the option of downloading the game directly to the D: drive which is what I did but the screenshots I sent you are what I ended up with including info on the C: drive.&nbsp; So, I don't know what to do next. ☹️&nbsp;&nbsp;I have nothing except the one folder.&nbsp; I appreciate your assistance and if you don't want to continue to help, I completely understand.&nbsp; If I have to, I will just start the game over with no saved data.&nbsp; Thank you!&nbsp;

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Update/Downloads/EA app is in loop hell

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