Forum Discussion

HoneyBunnybcnn's avatar
30 days ago

Cannot download expansion packs

Hi all, 

I recently submitted a case to EA as I changed from Windows to a Mac and I cannot download my Sims 4 game and the expansion packs (I have quite a few, so I'd like to get access to them)

My case appears as fixed but still nothing, any advice would be appreciated. I reviewed the Case's page like 10 times but no useful information was found :(

2 Replies

  • Diiiii2's avatar
    Diiiii2
    Seasoned Newcomer
    30 days ago

    I had the same issue. By the ChatGPT's recommendation I redownloaded the Ea app but something went wrong so far. I think you should try the same or you can also check the install location that can be one of the reasons as well. I had to install the game directly on my Mac (/Applications/EA Games) and the trouble was caused by the fact I tried to install it on the Kingston

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    29 days ago

    Hi HoneyBunnybcnn​ 

    Do you own your packs directly through the EA app or Steam? The Sims 4 DLC bought from Steam does not work with The Sims 4 on Mac, as the game on Mac is only available via the EA app.

    You'd need to repurchase these packs from the EA app directly to continue playing on your Mac. 

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