Hi all,
I recently submitted a case to EA as I changed from Windows to a Mac and I cannot download my Sims 4 game and the expansion packs (I have quite a few, so I'd like to get access to them)
My case appears as fixed but still nothing, any advice would be appreciated. I reviewed the Case's page like 10 times but no useful information was found :(
I had the same issue. By the ChatGPT's recommendation I redownloaded the Ea app but something went wrong so far. I think you should try the same or you can also check the install location that can be one of the reasons as well. I had to install the game directly on my Mac (/Applications/EA Games) and the trouble was caused by the fact I tried to install it on the Kingston
Community ManagerDo you own your packs directly through the EA app or Steam? The Sims 4 DLC bought from Steam does not work with The Sims 4 on Mac, as the game on Mac is only available via the EA app.
You'd need to repurchase these packs from the EA app directly to continue playing on your Mac.
