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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
10 months ago

Re: connection quality

Hi there, @moawad93 

Thank you for reaching out about this. We should go through some connection troubleshooting. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

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  • moawad93's avatar
    moawad93
    10 months ago

    Here is the Connection Quality Report screenshot 

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @moawad93 

    Thank you. Your report is showing a very poor connection with a high amount of packet loss. This is why you're disconnecting. It also looks like some matches are played on a wireless connection. Can you switch to a wire for all your matches?

  • moawad93's avatar
    moawad93
    10 months ago

    yes of course I'll switch to a wire for the upcoming matches. 


    In your opinion, what number should packet loss be to get a better gaming experience than this?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    @moawad93 

    It should be as close to 0% as possible. Anything more than .01% indicates an issue. You're at .2%. That's a lot of packet loss. Most likely, that's from being on a wireless connection.

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