Just in case a EA rep is going to say its my internet, I have 3ms ping and 900mb/s up/down. I've restarted everything: Modem, PC, EA app, Steam and reinstalled the game twice on 2 different pc's. I even connected my PC to a Mobile hotspot.
I've checked if I could find any logging but I couldn't. I tried running Wireshark to see what request is causing the error but the game closes itself when I open it.
I have the same issue and i can not use ultimate team !
Community ManagerHi everyone,
Thanks for reaching out about this.
If you're still running into errors when you're trying to connect to Ultimate Team, can you give us a bit more info so we can take a look?
Thank you!
On PS5 account name Moh_sherif90
and just get FC24 today form store and my internet connection is good
i even play online with my friend in the game base
but when i enter ultimate it shows massage every time i log in !
and i restart my router / repeater / PS5
still no changes.
Platform: PC
Launcher: Steam
Bought yesterday on steam sale, never played ea fc 24 before. This issue happened on first launch of ultimate team yesterday. I can access ultimate team through webapp and companion app.
EA id: Appernicus
I'm playing on Xbox series X
Gamertag is - SH4K3Y
I bought the game today and been happening the whole time!
It's not my connection and I have hard reset router and Xbox also cleared all cache and data and uninstalled and reinstalled the whole game and nothing works just says " connecting to ultimate team is not possible returning to main menu "
@EA_Kent wrote:Hi everyone,
Thanks for reaching out about this.If you're still running into errors when you're trying to connect to Ultimate Team, can you give us a bit more info so we can take a look?
- Which platform are you playing on?
- If you're playing on PC, are you playing the game through the EA app, or are you using another launcher like Steam or Epic Games Store?
- What is your Xbox Gamertag, PSN ID, or EA Account ID?
- How long ago did you first notice this was happening?
Thank you!
Community ManagerMarking as solved only for visibility. We are currently investigating.
Thanks for the info everyone!
We are currently looking into the errors that some players are seeing when trying to enter Ultimate Team.
We appreciate you bearing with us while we're investigating.
Platform: PC
Playing through: Steam
EA Account ID: Metttyuu
I bought the game 2 days ago, I haven't got any chance to play Ultimate Team, if I click on UT I get the error message.
Platform:Pc
Bought yesterday on ea store sale, never played ea fc 24 before. This issue happened on first launch of ultimate team yesterday. I can access ultimate team through webapp and companion app.
@EA_KentI am playing on a Switch. I first tried to connect to Ultimate Team last night after buying the game earlier in the week. EA ID is ice_cream_united
Playing on X Box Series S and just bought the game. Gamertag is CertifiedGlide. Have also tried internet power restart and no joy. Other modes working ok.
Platform: PS4
PSN ID: Chez_Chui_17
I bought the game yesterday and the issue has been there ever since
Ps5
Psn Id. mawikus
I have this problem since I bought a game on sale in ps store yesterday.
PlayStation 5
ID: shalkshalk
Yesterday bought FC24 at PS store on sale and UTF doesn't work
Same problem as everyone else, bought the game yesterday, got as far as opening the starter pack and got the error message connecting to ultimate team is not possible. I can access my club through the companion app, but nothing else.
Platform: Xbox one s
Gamertag: WoodyEpik
Contacted support yesterday and was told it a global issues which was being looked into, and I just had to wait. No timescales given at all
Platform: PS4
PSN ID: zQueez_Heyas
I bought the game yesterday and i got the same problem: connecting to ultimate team is not possible at the moment
HELLO FRIENDS I HAVE THE SAME PROBLEMS 2 DAYS AGO
I HAVE THE SAME PROBLEM ALSO
Platform: PS5
PSN: SvgeMars
Bought the game yesterday on sale
Platform: PS5
PSN ID: mo_ttsk
I bought the game from the PS store on March 22, 2024, was never able to play UT just exactly like this thread described. I can log into the FC companion web app and edit my squad.
Playing on PS4
Gamertag is FezzSxE
Bought yesterday and have not been able to acces Ultimate Team since this morning (March 23, 2024). This is unfortunate since it's the reason I decided to buy.
The error attached in the mail
Same exact issue here
